Careers at AC&C

At AC&C, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at AC&C. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an AC&C Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care & Control of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail: hr@nycacc.org


Job Opportunities

Admissions Counselor - Staten Island

Definition: Under the direction of the Admissions Supervisor, the Admissions Counselor provides a high level of counseling and interaction with individuals turning in animals to AC&C Care Centers. Helps maintain the human animal bond by working to prevent surrenders and works to minimize length of stay by compiling a comprehensive animal profile to help direct placement efforts, or by diverting intakes entirely.

Examples of Duties and Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of AC&C surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with AC&C partner organizations to provide support beyond what AC&C can provide.
  • Collaborate with AC&C adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.
  • Bilingual preferred.
  • At least one of the following:
    • Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
    • Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
    • Minimum one year in a heavy counseling or customer service/social service oriented role.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. Ability to suspend personal judgment and to be creative and solution oriented when dealing with customers. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Admissions Supervisor

Overtime: This is a non-union position and is eligible for overtime

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Adoption Counselor- Part Time (18 hours a week) - Manhattan and Brooklyn

Definition: Promote public adoption of animals at all AC&C adoption locations or events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of AC&C’s policies and adoption process.

Examples of Duties and Responsibilities:

  • Actively reach out to and interact with prospective adopters to find out what they are looking for in a pet.
  • Escort clients to view animals available for adoption.
  • Physically handle and show animals available for adoption.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Interact with and get to know available animals in order to provide information and make the best possible matches.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Identify the needs of each animal and convey their care requirement to adopters; i.e., long-haired dogs require frequent grooming, etc.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce AC&C policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Work with Adoption Outreach Liaison to identify appropriate animals for offsite events.
  • Attend and prepare for offsite adoption events and act as liaison for offsite locations at events as needed.
  • Work as a team player within the organization, including with fellow internal placement staff members, AC&C volunteers and partners.
  • Other duties as assigned.
  • Three six-hour shifts for a total of 18 hours per week.  Schedule will be weekends and evenings.

Qualifications and Required Skills:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • Minimum one year experience within an animal shelter.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License.              

Work Environment: Ability to work in an animal care facility where euthanasia is performed.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Adoption Supervisor

Overtime: This position is exempt from overtime

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Care Officer

Definition: Under the direction of the Supervisors and Manager, the Animal Care Officer provides a high standard of animal care to ensure the welfare of animals at the AC&C Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to AC&C policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to AC&C’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on AC&C policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing AC&C services.
  • Work cooperatively with AC&C volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Animal Control Officer

Definition: Under the supervision of the Field Supervisor, provide animal control and rescue through field assignments.  Respond to calls in field, drive vehicle safely throughout five boroughs or other areas transporting and impounding animals, and educate public on animal related issues as part of field call.

Examples of Duties and Responsibilities:

  • Drive vehicle in a safe manner
  • Handle various species of animals humanely
  • Respond to field calls/transport requests in order of priority
  • Clean/disinfect vehicles, cages, equipment
  • Conduct intake of animals in shelter computer system
  • Communicate AC&C policies/procedures to public and other agencies
  • Complete necessary written reports concisely and in a timely manner
  • Initiate animal cruelty investigations as needed
  • Respond to disaster related calls
  • Work cooperatively with AC&C volunteers and partners
  • Perform other duties as assigned

Qualifications and Required Skills:

  • Possess and maintain a valid NYS Drivers License in good standing
  • Good verbal/written communication skills and basic computer skills
  • High School Diploma
  • One year of satisfactory work experience handling animals and/or driving in a metropolitan area
  • Ability to use GPS, read maps, prioritize field calls
  • Must be able to lift a minimum of 50 lbs
  • Must be able to capture and restrain animals ranging in weight greater than 100 lbs
  • Must be able to handle animals of various species; including, but not limited to reptiles, birds, rabbits, primates
  • Must be able to work On Call after hours

Work Environment: Majority of hours will be spent alone in vehicle driving and in the field responding calmly to calls from the public and diffusing emotional and stressful situations.  While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift and move a minimum of 50 pounds and capture and restrain animals ranging in weight greater than 100 pounds.

Reports to: Assistant Director of Operations

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Call Center Response Specialist – Headquarters

Definition: This position is responsible for handling telephone inquiries from the general public and the Animal Control dispatch system. It involves heavy use of telephones and computers as well as providing superior customer service.

Examples of Duties and Responsibilities:

  • Answer telephone inquiries from the general public
  • Provide appropriate and adequate responses to inquiries and situations, including prioritizing requests for service and emergencies
  • Dispatch Animal Control Officers to animal control and animal rescue calls.
  • Act as Call Center liaison with the Police, Fire Department or other agencies
  • Maintain complete and accurate records of dispatch events, calls for service, general inquiries, and other appropriate documents
  • Regularly use, in an efficient and accurate manner, the organization’s computerized database to maintain a record of activities and to track persons and animals within our system
  • Counsel the public on the surrendering of animals, proper treatment and behavioral issues and alternative solutions to surrender
  • Accept and process telephone contributions
  • Provide information to the public regarding responsible pet ownership and the relevant laws regarding the sheltering of animals as well as general issues related to pets and animals
  • Report to the supervisor any calls of an emergency or unusual nature
  • Handle additional duties as assigned and deemed appropriate by a supervisor 
  • Actively participate in the development of organizational policies and in other departmental programs and projects including marketing, fundraising, outreach and volunteer programs.
  • Responsible for being available on call after hours and must be willing to work rotating shifts including nights, holidays and weekends.
  • Other duties as assigned.

Qualifications and Required Skills:

  • High School Diploma
  • Must have a minimum of two years customer service experience; Call Center experience is a plus
  • Communicate, both verbally and in writing, in a clear, accurate and concise manner
  • Effectively use a telephone and computer
  • Resolve problems and calm members of the public, by telephone, while providing them with outstanding customer service
  • Handle multiple tasks and work under stressful conditions
  • Animals and pets, including basic behavioral issues, is helpful and desired

Work Environment: Work is normally conducted in an office/call center environment and will require working on the weekends.

Reports to: Call Center Manager

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Canine Behavior Assessor - Brooklyn/Staten Island Floater and Manhattan

Definition: Evaluate and assist with the determination of canine behavior while in AC&C’s care through SAFER assessments and other behavioral tools. Manhattan postion is based at the Manhattan Animal Care Center location. The Brooklyn/Staten Island Floater postion travels to both the Brooklyn and Staten Island Care Centers and is based in Brooklyn, but will require travel to Staten Island to perform SAFER assessments twice weekly

Examples of Duties and Responsibilities:

  • Perform SAFER assessments in accordance with SAFER guidelines
  • Review and evaluate all behavior information available on dogs to accurately determine behavior status in accordance with AC&C’s Placement Policy
  • Videotape and upload videos of all assessments performed
  • Accurately and  thoroughly enter   assessments into Chameleon database
  • Communicate concerns regarding any animals that may be of danger to staff and the general public
  • Adhere to all safety guidelines to minimize incidents of aggression.   This  includes determining if an assessment is not possible due to safety concerns and/or animal stress level
  • Maintain supply inventory and request additional supplies when needed
  • Perform follow-up and further investigation of behavior concerns noted during SAFER, including additional dog-to-dog interactions
  • Other duties as assigned by supervisor

Qualifications and Required Skills:

  • Familiarity and understanding of SAFER and of in-shelter behavior assessments strongly preferred
  • SAFER certification and previous performance of or assistance with SAFER assessments highly regarded
  • Two years of animal handling within a shelter
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database
  • Very strong  oral and written communication skills
  • Extensive knowledge of breeds and their association with specific behaviors
  • High School Diploma or GED
  • Valid NYS Driver’s License preferred

Work Environment: The Behavior Assessor must be able to handle dogs  of all breeds and sizes and of various temperaments in a calm, non-threatening mannerWhile performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required.  Must be able to lift and move up to 50 pounds.

Reports to: Behavior Supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Canine Behavior Assistant - Brooklyn & Staten Island Floater

Definition: With the Canine Behavior Assessor, assists with SAFER (behavior) assessment of dogs in the care of Animal Care and Control of New York City.

Examples of Duties and Responsibilities:

  • Assist with performance of SAFER assessments in accordance with SAFER guidelines
  • Convey SAFER results and incorporate findings into AC&C behavior rating system accurately and  thoroughly in accordance with AC&C’s Placement Policy
  • Assist with communication regarding any animals that may be of concern or danger to staff and the general public
  • Videotape and upload videos of all assessments performed
  • Adhere to all safety guidelines to minimize incidents of  aggression, which includes determining if an assessment is not possible due to safety concerns and/or animal stress level
  • Work cooperatively with AC&C volunteers and partners
  • Perform follow-up and further investigation of behavior concerns noted during SAFER, including additional dog-to-dog interactions
  • Travel to both Brooklyn and Staten Island Care Centers.  This position will be based in Brooklyn but will require travel to Staten Island to perform SAFER assessments twice weekly
  • Maintain supply inventory and request additional supplies when needed
  • Other duties as assigned by supervisor

Qualifications and Required Skills:

  • Previous experience performing behavior evaluations in a shelter or veterinary setting preferred
  • One year of animal sheltering experience, including animal handling within a shelter
  • Knowledge of canine body language and behavior
  • Good oral and written communication skills
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database
  • Comfortable operating video taping equipment
  • High School Diploma or GED

Work Environment: Must be able to handle canines of all breeds and sizes. The Behavior Assistant must be able to handle animals of various temperaments in a calm, non-threatening mannerWhile performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required.  Must be able to lift and move up to 50 pounds.

Reports to: Behavior Supervisor

Overtime: This position is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Care Center Manager

Definition: This position is a supervisory position that is responsible for the overall operations of the care center including animal and facility care, and customer service; responsible for animal care and cleanliness at the care center and making day to day decisions regarding animal inventory, care and placement; purchasing of supplies; and cash handling.  Responsible for clearly communicating job expectations, job training, and holding staff accountable to the approved procedures.

Examples of Duties and Responsibilities:

  • Implements and monitors care center based programs to meet and exceed the standards of humane animal care and customer service to the animals and the community.
  • Follows written procedures for animal care and handling and ensures they are adhered to throughout the shelter; directs and monitors building maintenance needs; cleanliness and sanitation of animals; care of kennels and equipment; and animal care, feeding, and housing.
  • Directs and supervises care center in the performance of their responsibilities.  This includes but is not limited to intake, animal care, customer service, cleanliness, and animal handling. Responsible for communicating with the line staff and supervisors to ensure teamwork and cooperation. 
  • Ensures staff is held accountable to the processes through a progressive discipline approach. Responsible for hiring, firing, coaching, evaluations and implementing training programs.
  • Works with the medical team to ensure that medical needs are identified, animals are receiving timely medical care and that treatments are being performed in accordance with AC&C policy.
  • Works under the Senior Manager of Shelter Operations to ensure that the shelter is following all guidelines as set forth by the law and government contracts. Ensures that safety procedures are being followed and OSHA standards are met at all times. Takes immediate action to correct hazards as needed.
  • Works with the placement department to make decisions about animal placement on a daily basis. Conducts daily rounds to make placement decisions including euthanasia
  • Ensures accurate, complete and timely record keeping and maintains quality control. Responsible for daily animal inventory and resolution of discrepancies. Prepares the daily at-risk list following agency protocol. Monitor statistics on daily animal population.
  • Enforces all policies and procedures as related to animal placement.
  • Supervises the business office functions including cash handling, data entry, and daily transactions.  Responds to customer and partner concerns via phone and email.  Manages care center customer service and quality assurance program including regular review and follow up of data entry, customer care, policy enforcement.
  • Manages and adheres to the care center operational budget. Maintains inventory and is responsible for ordering and monitoring care center supplies.
  • Plans and schedules the maintenance and repair of care center. Acts as a line supervisor when it comes to new construction, renovation or repair.  
  • Responsible for actively supervising and maintain communication with care center volunteers.  Ensures all volunteer policies are adhered to.  Ensures that all volunteers feel welcome and are incorporated into the AC&C team.
  • Actively participates in the development of organizational policies and in other departmental programs and projects including marketing, fundraising, outreach, and volunteer programs.
  • Responsible for being available on call after hours and must be willing to work rotating shifts, including nights, holidays, and weekends. 
  • Other duties as assigned.

Qualifications and Required Skills:

  • Must be at least 21 yrs of age
  • High School diploma or GED required. College degree preferred but will take into account years of experience in lieu of degree. 
  • Animal Welfare experience a plus.
  • Must have previous supervisory experience and at least 5 years experience in leadership capacity
  • Must possess excellent people skills, staff management skills, and communication skills
  • Experience in health assessment, animal nutrition, appropriate cleaning and disinfection procedures.
  • Ability to manage multiple tasks simultaneously; problem solve and delegate effectively
  • Demonstrate reliability, leadership and a high level of integrity
  • Valid and current NYS Drivers License required
  • Basic familiarity with computers, MS Word and MS Outlook
  • Expected to work extended hours as needed
  • Must be willing to travel within the five boroughs to any of our 6 locations
  • Frequent driving between facilities is required.
  • Must be able to lift and move up to 50 pounds.
  • Must be able to work in a stressful environment.

Work Environment: Ability to work in an animal care facility where euthanasia is performed, and remain calm and in control in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud.

Reports to: Senior Manager, Shelter Operations

Overtime: This position is not eligible for overtime

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Director of Development

Position Overview:
Animal Care & Control of NYC is currently seeking a strategic and passionate leader to join our team as the Director of Development. The Director of Development will play a key leadership role within the organization, reporting directly to the Executive Director, and works closely with support from senior management and AC&C’s Board of Directors. Specifically, the Director of Development will create a strategic development plan to maximize growth potential, and oversee a team of three to execute against those goals. This is a very exciting opportunity for a strategic and passionate development professional to play a lead role in growing support for AC&C’s unique role and to have a positive impact on animal welfare in NYC.

RESPONSIBILITIES:

  • Work closely with the ED and other organizational leaders to create a strategic fundraising plan and budget to maximize funding opportunities.
  • Lead efforts to identify strategic communications opportunities and new funding sources by working collaboratively with program staff, senior staff and outside stakeholders.
  • Create and implement annual cultivation and giving plans, including events, corporate and foundation giving, and individual donors. Develop key messaging and language for communications and outreach.
  • Serve as special advisor to the ED on identifying, securing and retaining funders/donors; cultivate relationships with key funders, and leverage the ED and other organizational leaders to develop those relationships.
  • Supervise planning and fundraising, including management of honorees and sponsors for AC&C’s Annual Spring Fling, Winter Gala other fundraising and third-party events.
  • Work cooperatively with AC&C’s  leadership team; oversee and mentor a team of three development staff.
  • Contribute to the creation and implementation of a robust communications strategy to help support all development and fundraising efforts.
  • Other duties as assigned by the Executive Director.
Qualifications:
  • Demonstrated experience and success in building relationships with high net-worth individuals, foundations, and corporations.
  • Ability to grow fundraising programs from the ground up and a strong background in identifying and cultivating donors.
  • Exceptional writing and communication skills.
  • Knowledge of fundraising management and events planning.
  • Genuine interest in animal welfare and a strong desire to promote and capitalize AC&C’s role as the only not-for-profit, open admissions animal sheltering organization in NYC.
  • Must have a NYS driver’s license.
WORK ENVIRONMENT:

Primary location of position will be at AC&C’s NYC Headquarters in an office environment.  Position will also involve work throughout the five boroughs of NYC at offsite venues including the five Animal Care Centers; fundraising and media events; and in the evenings or on weekends.

REPORTS TO: Executive Director

OVERTIME: This position is exempt from overtime.

NOTE:  This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization. 

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Enrichment Coordinator

Definition: Coordinate behavioral enrichment and socialization for the animals in Animal Care and Control of New York City’s (AC&C) care; including exercise, behavioral enrichment, and basic training; provide mental stimulation promoting health and well being.

Examples of Duties and Responsibilities:

  • Work with the Behavior Supervisor to create behavioral enrichment and socialization plans.
  • Work with Enrichment Facilitators to implement the created plans.
  • Oversee the Enrichment Facilitators in the Brooklyn and Manhattan locations.
  • Work with the Behavior Supervisor to determine daily tasks and assignments for the Enrichment Facilitators.
  • Monitor all dogs and cats in AC&C’s care to maintain optimal behavioral care.
  • Work with the behavior staff to identify and promptly address dogs and cats needing pre-assessment socialization.
  • Maintain and support a program that provides behavioral enrichment, exercise and care for the animals at AC&C.  Exercise animals at our care centers through walking, play and with the use of toys.
  • Provide toys, bedding, and other enrichment supplies for animals, as appropriate.
  • In conjunction with the enrichment plan, teach basic manners during exercise and in the kennel as appropriate.
  • Work with the behavior staff, animal care staff, and volunteers to identify particular animals that are shy, have been with AC&C for a long time and/or need special attention to implement a plan for their care.
  • Work with Canine Behavior Assessors and Assistants to coordinate walking of dogs prior to their assessments.
  • Keep accurate written records to identify what was done each day for each animal and to monitor the plan. Update records and observation logs as new information becomes available. Communicate findings with the Behavior Supervisor.
  • Write and monitor bios for animals to assist with educating the staff, volunteers and public about the animals.
  • Clean up after animals. This includes picking up after the dog during a walk and spot cleaning of kennels as needed.
  • Work with all ACC staff to identify medical, care, and placement needs for the animals. This includes medical, grooming, and behavioral issues identified while providing enrichment.
  • Work with behavior and other staff to improve skill and knowledge of dog and cat behavior.
  • Work with volunteers to help train and assist.
  • Other duties as assigned.
  • This position will work in both our Manhattan and Brooklyn Care Centers.

Qualifications and Required Skills:

  • Must have a genuine love and respect for animals.
  • Must be able to handle all types and breeds of cats and dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
  • Must  have strong interpersonal skills.
  • Experience with animals and dog behavior a plus but must be willing to learn.
  • Position requires an individual who is able to physically walk distances.
  • High School Diploma or GED required.

Work Environment: Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Must be able to lift and move up to 75 pounds.

Reports to: Behavior Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Foster and Off-Site Adoption Assistant

Definition: The Foster and Off-Site Adoption Assistant is responsible for providing support to both the foster program and off-site adoption events. 

Examples of Duties and Responsibilities:

Foster Program:

  • Recruit new foster volunteers through orientations, interviews, and training.
  • Assist with coordination of transportation of foster animals to foster volunteers, between care centers, and to adoption events.
  • Provide support to foster volunteers to ensure all their needs are being met. This includes: answering questions, providing support for behavioral issues, following up with medical concerns, and handling other issues that may arise.  Communicate information to Foster Coordinator.
  • Coordinate with medical department to make sure foster animals leave the care center with appropriate vaccines and treatment plans, schedule follow up vet appointments, and assist with handling animals when appropriate.
  • Assist Foster Coordinator with management of foster volunteer database.

Off-Site Adoption Events:

  • Assist in identifying appropriate animals for off-site adoption, outreach, and media opportunities. 
  • Assist with coordination of logistics for animals attending events including scheduling behavior assessments, medical, and transport.
  • Secure appropriate photographs of animals for foster and events.
  • Assist with preparing Mobile Adoption Center (MAC) for events.
  • As scheduled, attend MAC events. Provide customer service and adoption counseling to prospective adopters and members of the public.
  • Perform additional tasks as assigned.
  • Represent AC&C as assigned.

Qualifications and Required Skills:

  • One year experience in animal welfare preferred.
  • High School Diploma or GED. 
  • Proficiency in Microsoft Outlook, Excel and Word; capable of learning shelter software.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Ability to multi-task and remain organized.
  • Strong verbal and written communication skills.

Work Environment: This position will work from both the Manhattan and Brooklyn Care Centers and works both Saturday and Sunday with two consecutive weekdays off.  Position requires local travel amongst AC&C locations and events. Candidate must have ability to work in an animal facility where euthanasia is performed.
While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.

Reports to: Senior Manager, Program Operations

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Licensed Veterinary Technician - Manhattan & Brooklyn Care Centers

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Handle, restrain and triage all animals entering shelter.
  • Medicate orally, SQ and IM as directed by the staff veterinarian.
  • Prepare animals for and assist in surgery.
  • Administration and monitoring of anesthesia.
  • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
  • Implantation of microchips.
  • Take and develop radiographs.
  • Perform Euthanasia.
  • Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy.
  • Maintain accurate and complete medical records, including computer data entry.
  • Assist in the documentation of cruelty cases.
  • Assist in performance of necropsy, as needed.
  • Cleaning of medical areas, kennels and cages as needed.
  • Maintain medical equipment.
  • Aging, sexing, and accurate breed identification.
  • Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

  • Must be 21 years of age or older.
  • Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
  • Licensure in NYS to practice veterinary technology.
  • Previous experience working in shelters preferred but not required.
  • Eligibility for and willingness to apply for euthanasia technician certification.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have NYS driver's license.
  • Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

New Hope Liaison

Definition: Review, select and place companion animals as well as exotic animals that are surrendered to AC&C. Build and maintain relationships with animal welfare adoption partners.

Examples of Duties and Responsibilities:

  • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols.  Communication via phone, e-mail, and in-person visits to shelter.
  • Prioritize animals for placement.  Coordinate with other departments to identify priorities.
  • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
  • Ensure the integrity of all documents, including but not limited to New Hope contracts, medical/behavioral records, etc.
  • Place phone calls to appropriate New Hope Partners for potential placements.
  • Consistent and timely follow-up on all potential placements.
  • Request and coordinate transports.
  • Act as a liaison for animals in the shelter’s care, with other departments,  New Hope partners, and external partners (transport, vet hospitals, etc.).
  • Review and update New Hope Partner placements daily and ensure timely follow up.
  • Identify and mark animals that have been placed with New Hope Partners.
  • Set-up animals internally and externally for spay/neuter appointments.
  • Attend offsite, after-hour New Hope functions, as needed.
  • Work cooperatively with AC&C volunteers and partners.
  • Other duties, as assigned by supervisor.

Qualifications and Required Skills:

  • Minimum 2 years placement experience with an animal shelter or placement organization.
  • Minimum 2 years of Customer Service experience preferred.
  • Ability to communicate information clearly and thoroughly.
  • Ability to remain calm and pleasant even in stressful situations.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • Ability to work at other care centers if needed.
  • High School Diploma or GED.

Work Environment:

  • Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of AC&C and Alliance Partners at all times.
  • While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 25 pounds.

Reports to: New Hope Supervisor

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Overnight Supervisor - Manhattan

Definition: This position is responsible for the after-hours supervision and oversight of shelter operations and staff at the Manhattan Care Center. The Overnight Supervisor ensures humane treatment and handling of all animals, maintains a high standard for both animal care and customer care, while ensuring compliance of policies and procedures.

Examples of Duties and Responsibilities:

Animal Sheltering

  • Ensure the cleanliness of kennels, basic animal care, and animal handling is provided for according to the highest and most humane standards of care and according to AC&C policy.  Identifies any medical concerns and alerts the medical department for prompt attention.
  • Conduct nightly rounds to ensure appropriate care of all animal needs are met accordingly
  •  Monitor, review and facilitate animal placement options and plans. Generates the at-risk list, when assigned by Care Center Manager and ensures that all animals’ placement options have been reviewed prior to being placed on the at-risk list.  Work with New Hope partners as needed.
  • Work closely with the Medical Department staff in regards to the identification of sick animals as well as the initiation of medical care in both emergencies and non-emergencies.
  •  

    Human Resources

  • Provide daily supervision of all assigned Care Center staff. Establish, monitor and measure staff performance goals and provide performance evaluations. Develop and maintain efficient and accurate Care Center Staff daily work schedules, overtime, leave requests, time and attendance reports. Review and complete Care Center payroll records.   Participate in Care Center hiring, evaluations and disciplinary action in cooperation with Care Center Manager
  • Plan, conduct, document and reinforce staff training related to organizational policies and procedures and customer and animal care.
  •  

    Facilities

  • Ensure that Care Center has adequate supplies and inventory required to provide animal care and housing,  advises the animal care supervisor  of listing  supply need.  Ensure all inventory is used and working properly and housed safely.
  • Review facility and safety needs and report challenges and repairs as needed.  Ensure a safe environment for staff, volunteers and customers.
  •  

    Customer Care

  • Oversee nightly Customer Care Department functions and staff including, customer service and follow ups. Financial transactions including, cash handling and daily closing procedures. Ensure the highest quality of customer service both in person and via phone, addressing customer needs and emergencies in a kind, and compassionate manner.  Ensure data entry accuracy and integrity in our computer database.  Ensure complete and accurate memos are placed, read and followed up on.
  • Work cooperatively with  Shelter Management Team and  Director of Operations on the effective daily operation of the Care Centers
  • In absence of Care Center Manager, assume all operational responsibilities in managing the Care Center as assigned.
  • Other duties as assigned by Care Center Manager or  Director of Operations.

Qualifications and Required Skills:

  • High school diploma required/College degree preferred
  • Minimum of one year Customer supervisory experience  and suitable related experience in the shelter animal care and housing
  • Ability to communicate both verbally and in writing, in a clear, accurate and concise manner; bilingual is a plus
  • Basic Working Knowledge of animal shelter policies and applicable laws/regulations preferred
  • Computer Literacy in  Office Word, Outlook and Excel
  • Animal computer software experience preferred
  • Reliability, high level of integrity, professionalism and punctuality
  • Valid and current NYS Driver’s License
  • Ability to lift 50 pounds
  • Responsible for being available on call when assigned by Animal Care Center Manager and must be willing to work rotate shifts, holidays and work at least one weekend shift.

Work Environment:

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud.  Ability to work in an animal care facility where euthanasia is performed is also essential.  May require local travel to other AC&C facilities throughout the five boroughs of NY. Ability to work in an animal care facility where euthanasia is performed.

Reports to: Care Center Manager

Overtime:This position is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Recruitment Assistant

DEFINITION
The Recruitment Assistant is responsible for assisting the HR Associate with recruiting, selecting, and developing positions based on organizational and operational needs.

DUTIES AND RESPONSIBILITIES:

  • Build and develop a pool of qualified candidates by researching and contacting community services, colleges, internet recruiting sources, and computer databases.
  • Attract applicants by placing advertisement of available positions on job sites—internally and externally.
  • Determine applicant qualifications by reviewing resumes, interviewing applicants, analyzing responses, verifying personal references, and comparing qualifications to job requirements.
  • Assist in performing background checks, drug tests, and employment verifications.
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
  • Acquire a basic understanding of the Company’s organizational structure, policies and procedures.
  • Other duties as assigned

SKILLS AND REQUIREMENTS:

  • Minimum Bachelor’s Degree
  • Must have a minimum of 1 year experience in recruitment process.
  • Extensive knowledge of federal, state and local laws regarding employment practices.
  • Proficient in Excel, MS Word; using Outlook and PowerPoint.
  • Knowledge of a HRIS a plus.
  • Must be able to meet deadlines and work independently.
  • Ability to handle confidential information with sensitivity and integrity.
  • Must be well organized, detailed-oriented and flexible.

REPORTS TO:   Human Resources Associate

OVERTIMEThis position is eligible for overtime.

NOTE:  This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.

Animal Care & Control of New York City is committed to being an equal opportunity employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Veterinarian

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

  • Diagnosis and treatment of disease
  • Disease identification and surveillance, including daily rounds
  • Triage and examination of a variety of species
  • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
  • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
  • Direct veterinary technicians and assistants in the daily performance of their duties
  • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
  • Administration and monitoring of anesthesia
  • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
  • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
  • Interpretation of laboratory data and radiographs
  • Assist in placement and euthanasia decisions
  • Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy
  • Maintain accurate and complete medical records, including computer data entry
  • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
  • Necropsy examinations of deceased animals
  • Work with the medical director to ensure compliance with relevant state law and city code
  • Other duties as assigned by the Medical Director

Qualifications and Required Skills:

  • DVM, VMD, or equivalent degree.
  • Licensure in NYS to practice veterinary medicine.
  • Previous clinical experience, particularly in shelters, preferred but not required.
  • Strong surgical and diagnostic skills
  • Interest in and understanding of shelter medicine, epidemiology, and herd health.
  • Good written and oral communication skills.
  • Critical thinking and problem-solving skills, able to multi-task and prioritize.
  • Dependable, reliable, and efficient.
  • Must have a valid NYS driver's license.
  • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.