Careers at AC&C

Definition: Under the direction of the Shelter Supervisors, provide animal care and ensure the welfare of animals at the AC&C shelters. Create a happy and healthy environment for both animals and AC&C's internal and external customers.

Examples of Duties and Responsibilities:

• Provide basic animal care and welfare, including food, water, bedding and toys.
• Thoroughly clean and properly sanitize cages and areas of shelter as assigned, according to AC&C policy and procedure.
• Walk and interact with animals on a regular basis.
• Observe behavior, illness and any injury of an animal.
• Restrain animals for exams and euthanasia.
• Secure aggressive animals, as needed
• As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
• Conduct lost and found tours with members of the public.
• Work cooperatively with AC&C volunteers and partners.
• Perform other duties as assigned.

Qualifications and Required Skills:

• High School Diploma or GED preferred.
• Minimum one year of animal care experience.
• Minimum of 18 years of age.
• Valid and current NYS Driver's License preferred.
• Must be able to lift up to 50 pounds.
• Love of animals and ability to interact with them in a calm, non-threatening manner.
• Reliability, high level of integrity and punctuality are essential.
• Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations.

While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift up to 50 pounds.

Reports to: Kennel Supervisor.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Definition: This mid-level managerial position is responsible for the supervision and oversight of the Animal Care Departments at the Brooklyn and Manhattan Animal Care Centers, ensuring compliance with organizational policies and procedures specifically with regard to animal care and housing. Primary assignment will be split between Brooklyn and Manhattan Care Center, but will vary depending on operational needs and can include similar assignment at Staten Island Care Center; Bronx Receiving Center; and Queens Receiving Center.

Examples of Duties and Responsibilities:

• Provide daily supervision of Animal Care Department staff, as well as  volunteers assigned to the
  Animal Care Department
• Ensure that Animal Care Department has  adequate supplies and inventory required to provide
  animal care and housing
• Responsible for the generation and review of all appropriate Animal Care Department reports
  and addressing issues identified
• Manage Animal Care Department animal population daily
• Conduct regular rounds of Animal Care Department to ensure appropriate care of animal population and responsiveness of staff to animal needs and assigned tasks
• Generate the At Risk list to New Hope partners as assigned by Shelter Manager
• Develop and maintain efficient and accurate Animal Care Department Staff daily work schedules, overtime,
  leave requests, time and attendance reports
• Review and Completes Animal Care Department payroll records.  
• Establish, monitor and measure staff performance goals and provide performance evaluations  to Animal Care Department Staff
• Participate in Animal Care Staff hiring, evaluations and disciplinary action in cooperation with
  Shelter Manager and Human Resources
• Plan, conduct, document and reinforce staff training related to organizational policies and procedures
• Work cooperatively with other Shelter Management and Executive Team on effective daily operation of the
  Care Centers
• In Absence of Shelter Manager, assume all operational responsibilities   in managing the Animal Care Center
• Other duties as assigned by Shelter Manager or  Executive Management

Qualifications and Required Skills:

• High school diploma required/College degree preferred
• Minimum of two years management/supervisory experience or suitable related experience in the area of animal care and housing
• Flexibility and ability to multitask as this position will require splitting time in both Manhattan and Brooklyn care centers, and other three locations in Staten Island, the Bronx and Queens, as needed
• Ability to communicate both verbally and in writing, in a clear, accurate and concise manner; bilingual is a plus
• Basic Working Knowledge of animal shelter policies and applicable laws/regulations preferred
• Computer Literacy in  Office Word, Outlook and Excel
• Animal computer software experience preferred
• Reliability, high level of integrity, professionalism and punctuality
• Valid and current NYS Driver’s License
• Ability to lift 50 pounds
• Responsible for being available on call and after hours, and must be willing to work rotating shifts, including nights, holidays, and weekends and  other duties as assigned.
• Weekend work required at least one weekend day.

Work Environment: While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud. Ability to work in an animal care facility where euthanasia is performed is also essential.

Reports to: Shelter Manager.

Overtime: This position is not eligible overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

DEFINITION: Under the direction of a veterinarian, assist in the provision of basic care for animals in the shelter through direct assistance with examinations and documentation of medical findings and treatments. Facilitates accurate and timely data entry, including photographic documentation as needed. Restrains and otherwise assists veterinarians and veterinary technicians and assistants with examinations.  Bathes and grooms animals, provides basic husbandry and direct assistance as otherwise directed. Ensures basic maintenance tasks are performed in a timely fashion to ensure the smooth functioning of the department.

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

• Handle and restrain animals
• Assist in feeding and other basic husbandry care of animals
• Clean medical areas, kennels and cages as needed
• Maintain handling and restraint equipment
• Accurately document medical exam findings, vaccinations, and treatments in Chameleon medical records
• Medicate animals orally and/or topically
• Assist in stocking and maintenance of adequate inventory
• Assist with humane euthanasia
• Facilitate transfer of animals from intake areas through medical and into appropriate housing
• Work cooperatively with AC&C volunteers and partners
• Other duties as assigned by the medical supervisor or veterinarian

QUALIFICATIONS AND REQUIREMENTS:

• Must be 18 years of age or older
• Minimum 6 months previous experience working with animals in a veterinary or shelter setting
• High school diploma or GED. Some college preferred but not required
• Good written and oral communication skills and basic computer skills, including a basic understanding of medical terminology
• Dependable, reliable, and efficient
• Must be able to lift at least 50 pounds and stand for prolonged periods of time

WORK ENVIRONMENT:

• The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals.  The noise level in the environment is very loud.  Must be able to lift up to 50 pounds.
• Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

REPORTS TO:  Medical supervisor

OVERTIME: This position is eligible for overtime.

To apply please send a cover letter and resume to hr@nycacc.org or by mail to Human Resources, 11 Park Place, #805, New York, New York 10007 or by fax to 212-442-2066.

NOTE:  This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.

Apply for this position.

Definition: Under the supervision of the Director of Field Operations, provide animal control and rescue through field assignments. Respond to calls in the field, drive vehicle safely throughout the five boroughs or other areas, transporting and impounding animals, and educate the public on animal related issues as part of field call.

Examples of Duties and Responsibilities:

• Drive vehicle in a safe manner.
• Handle various species of animals humanely.
• Respond to field calls/transport requests in order of priority.
• Clean/disinfect vehicles, cages, equipment.
• Conduct intake of animals in shelter computer system.
• Communicate AC&C policies/procedures to public and other agencies.
• Complete necessary written reports concisely and timely.
• Initiate animal cruelty investigations, as needed.
• Respond to disaster related calls.
• Work cooperatively with AC&C volunteers and partners.
• Perform other duties as assigned.

Qualifications and Required Skills:

• Possess and maintain a valid NYS Drivers License in good standing.
• Good verbal/written communication skills and basic computer skills.
• High School diploma.
• One year of satisfactory work experience handling animals and/or driving in a metropolitan area.
• Ability to use GPS, read maps, prioritize field calls.
• Must be able to lift a minimum of 50 lbs.
• Must be able to capture and restrain animals ranging in weight greater than 100 lbs.
• Must be able to handle animals of various species, including but not limited to reptiles, birds, rabbits, and primates.
• Must be able to work on-call after hours.

Work Environment: Majority of hours will be spent alone in the vehicle driving and in the field responding calmly to calls from the public and diffusing emotional and stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift and move a minimum of 50 lbs and capture and restrain animals ranging in weight greater than 100 lbs.

Reports to: Assistant Director of Operations.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

DEFINITION
The Call Center Supervisor is responsible to develop, oversee, and supervise daily operations of the Call Center.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

• Implement and train the Call Center Staff on AC&C policy and procedures.
• Address public complaints from the general public in a timely, efficient and professional manner.
• Demonstrate, model and ensure excellent customer service to the public regarding AC&C goals, responsible pet ownership, and general animal-related issues.
• Answer phones, dispatch calls to drivers, and perform routine responsibilities as a member of Call Center staff.
• Serve as a liaison between AC&C and 311- related communication and duties.
• Work collaboratively with AC&C volunteers and partners.
• Assist with development and implementation of programs and scripts for AC&C telephone systems.
• Oversee, supervise and motivate  Call Center Staff through positive communication and feedback.
• Other duties as assigned.

SKILLS AND REQUIREMENTS:

• High School Diploma or GED; college degree preferred.
• Minimum of 2 years of customer service experience in a high volume Call Center.
• Experience supervising and training customer service representatives.
• Excellent listening, verbal and written communication skills, with an emphasis on fielding complaints and problem resolution.
• Ability to handle challenging, highly emotional customer service situations, including diffusing confrontational exchanges.
• Experience with hand-held verbal communication equipment.
• Experience with animal-related issues.
• Basic computer skills; animal database a plus.

WORK ENVIRONMENT:  Primary place of work will be at the Call Center in a business office environment.   Noise level in office may be loud during heavy call volume periods. On Call duties may be required.

REPORTS TO: Call Center Manager

OVERTIME: This position is exempt from overtime.

NOTE: This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization

Apply for this position.

DEFINITION
Provide behavioral enrichment to the animals in Animal Care and Control of New York City’s (AC&C) care; including exercise, behavioral enrichment, and basic training; to provide mental stimulation promoting health and well being.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

• Works with the Behavior Supervisor to maintain and support a program that provides behavioral enrichment, exercise and care for the animals at AC&C. Exercise animals at our care centers through walking, play and with the use of toys.
• Implement an enrichment plan for animals at the care centers as designated by the Behavior Supervisor.
• Provide toys, bedding, and other enrichment supplies for animals, as appropriate.
• In conjunction with the enrichment plan, teach basic manners during exercise and in the kennel as appropriate.
• Work with the behavior staff, animal care staff, and volunteers to identify particular animals that are shy, have been with AC&C for a long time and/or need special attention to implement a plan for their care.
• Work with Canine Behavior Assessors and Assistants to coordinate walking of dogs prior to their assessments.
• Keep accurate written records to identify what was done each day for each animal and to monitor the plan. Update records and observation logs as new information becomes available. Communicate findings with the Behavior Supervisor.
• Write and monitor bios for animals to assist with educating the staff, volunteers and public about the animals.
• Clean up after animals. This includes picking up after the dog during a walk and spot cleaning of kennels as needed.
• Work with all ACC staff to identify medical, care, and placement needs for the animals. This includes medical, grooming, and behavioral issues identified while providing enrichment.
• Work with volunteers to help train and assist.
• Other duties as assigned.

SKILLS AND REQUIREMENTS:

• Must have a genuine love and respect for animals.
• Must be able to handle all types and breeds of cats and dogs with varying behaviors and energy levels, including those showing fearful and aggressive behaviors.
• Must have strong interpersonal skills.
• Experience with animals and dog behavior a plus but must be willing to learn.
• Position requires an individual who is able to physically walk distances.
• High School Diploma or GED required.

WORK ENVIRONMENT: Must be able to work in an animal shelter with a positive and motivational attitude. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 75 pounds.

REPORTS TO: Behavior Supervisor

OVERTIME: This position is not exempt from overtime.

NOTE: This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.

Apply for this position.

Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

• Handle, restrain and triage all animals entering shelter.
• Medicate orally, SQ and IM as directed by the staff veterinarian.
• Prepare animals for and assist in surgery.
• Administration and monitoring of anesthesia.
• Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing.
• Implantation of microchips.
• Take and develop radiographs.
• Perform Euthanasia.
• Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy.
• Maintain accurate and complete medical records, including computer data entry.
• Assist in the documentation of cruelty cases.
• Assist in performance of necropsy, as needed.
• Cleaning of medical areas, kennels and cages as needed.
• Maintain medical equipment.
• Aging, sexing, and accurate breed identification.
• Other job duties as assigned by the lead veterinary technician or veterinarian.

Qualifications and Required Skills:

• Must be 21 years of age or older.
• Associates or bachelor's degree in veterinary technology, or foreign equivalent recognized by NYS.
• Licensure in NYS to practice veterinary technology.
• Previous experience working in shelters preferred but not required.
• Eligibility for and willingness to apply for euthanasia technician certification.
• Good written and oral communication skills.
• Critical thinking and problem-solving skills, able to multi-task and prioritize.
• Dependable, reliable, and efficient.
• Must have NYS driver's license.
• Must be able to lift at least 50 pounds and stand for prolonged periods of time.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Staff Veterinarian and Lead Veterinary Technician.

Overtime: This position is eligible for overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Definition: Oversee and manage inventory for the department, including controlled substances. Act as DEA agent for the shelter’s direct registration for controlled substances. Maintain  accurate drug logs and complete reports as required by law and/or AC&C policy.  Review and ensure quality data entry within the medical department as well as quality control and appropriate follow-up in Chameleon.  Assist the medical supervisor in organizational management of the department, including scheduling, payroll, and oversight of medical staff.  Act as an animal care technician to facilitate examinations and timely deliver of care as needed and to ensure smooth operations and delivery of care within the shelter.

This position is based within the medical department at a specific AC&C location.

Examples of Duties and Responsibilities:

• Order and maintain controlled substances within the shelter, including regular monitoring and reporting requirements
• Assist in departmental scheduling, including personnel
• Coordinate scheduling with partner organizations (e.g. ASPCA mobile spay-neuter units); responsible for documentation and other necessary paperwork required for animals receiving outside medical care (e.g. spay/neuter or medical care at off-site locations)
• Maintain and oversee maintenance, servicing, and repair of medical equipment
• Monitor and create regular reporting for services provided within the medical department (e.g. surgical logs, etc)
• Ensure compliance with relevant regulatory laws (e.g. medical waste, radiograph badges, etc)
• Monitor data entry and quality control issues related to the medical department
• Maintain an accurate inventory of medications and supplies within budget
• Assist with handling and treatments as needed to facilitate delivery of care, including assisting with humane euthanasia
• Monitor and maintain rabies specimen logs and serve as liaison with DOHMH regarding rabies specimen testing
• Work with the Director of Operations to ensure compliance with relevant state law and city code
• Other duties as assigned by the medical supervisor or veterinarian

Qualifications and Required Skills:

• Must be at least 21 years of age
• High school diploma or GED required, college degree preferred
• Strong organizational skills, attention to detail and ability to maintain accurate and complete records
• Minimum 6 months previous experience working with an animal shelter or veterinary clinic required
• Excellent written, oral, and interpersonal communication skills
• Willingness and eligibility to assume DEA agent status
• Dependable, reliable, and efficient
• Must be able to lift at least 50 pounds

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors. Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and assisting with euthanasia is a specific job task for this position.

Reports to: Medical Supervisor.

Overtime: This position is not exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

DEFINITION: Executive level position responsible for providing leadership and direction for the efficient and smooth provision of medical and surgical care and maintenance of health for all animals cared for by AC&C. Knowledgeable of best practices and standards for veterinary care in shelters. Manages medical inventory and budget, including oversight and authorization for purchasing of supplies, equipment, and medications. Supervises medical staff within the department.  Develops treatment protocols and written policies/ guidelines for medical and surgical care, including timely and appropriate attention to emergency cases. Ensures quality programming  that is in accordance with AC&C’s mission, goals and management.  Maintains compliance with relevant laws.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

• Acts as AC&C’s chief veterinarian, responsible for general oversight of all veterinary medical and surgical functions.
• Responsible for creating and ensuring compliance with guidelines and policy and procedures to maintain the general health of the population of animals within all of the facilities.
• Provide oversight to veterinary team regarding veterinary care and decisions.
• Monitors and implements procedures and programs to reduce the rate of infectious diseases throughout the building.
• Provides medical care, written reports and expert witness testimony in court for animal cruelty cases and other medical cases. Ensures appropriate training and adherence to policy regarding handling and documentation of cruelty cases by all medical staff and advises on referral of cases to law enforcement.
• Manages a team of veterinarians, veterinary technicians and support staff to ensure programmatic needs are identified and addressed. Responsible for hiring, firing, coaching, and performance evaluations as well as development of necessary training programs.
• Responsible for scheduling and ensuring that medical needs are covered at all times. Act as a staff veterinarian when needed to perform exams, surgery, necropsy evaluations, treatments, on-call decision making, euthanasia decisions, and other duties as needed.
• Ensures organizational licensure is met and act as the licensing veterinarian for certain facilities.
• Oversees medical budget and ordering. Monitors inventory  for supplies, equipment, and medications. Ensures equipment is regularly maintained, serviced when needed, and is working to the highest standard.
• Ensures thorough record keeping and maintains quality control, including complete, accurate and up-to-date medical records, drug logs, statistics, etc.
• Provides on-call services for shelter animal emergencies when scheduled and during closures.
• Directs and monitors all aspects of humane euthanasia. Ensures all personnel are certified and appropriately trained. Responds to specific problems and requests directed from the public, staff, and partner groups, adopters relating to medical/surgical care or health problems. Work with DOH to assist with bite protocols and release.
• Work with the Director of Operations and Placement Manager to provide oversight and develop policies and protocols for operational issues such as feeding, housing, handling, cleaning, and general care. Provide guidance and support for policy development and individual case decision making for placement of animals including adoption, transfer, foster care, and euthanasia.
• Act as the liaison and case manager for AC&C to outside veterinary services i.e. spay/neuter, and other collaborations. Provides programs, presentations, training to staff and community as needed.  Represents the organization at outreach events and on committees as appropriate.
• Other duties and projects as assigned.

SKILLS AND REQUIREMENTS:

• Must have a current DVM, VMD or equivalent license
• Minimum of five years clinical shelter experience or advanced training in shelter medicine, including experience managing and supervising staff; previous management experience in an animal shelter setting preferred
• Excellent clinical skills including extensive experience with population management, epidemiology, infectious diseases, and animal abuse
• Ability to gather, assemble, correlate, and analyze facts and devise solutions and plans
• Strong critical thinking and problem-solving skills, able to multi-task and prioritize
• Excellent planning, organizational, interpersonal and supervisory skills
• Dependable, reliable, professional, and efficient

WORK ENVIRONMENT: While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the work environment is very loud. Frequent driving between facilities is required as well as consistent availability after-hours, on weekends, and holidays.

REPORTS TO: Executive Director

OVERTIME: This position is exempt from overtime.

NOTE:  This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.

Apply for this position.

DEFINITION: Under the direction of a veterinarian and medical supervisor, assists in the provision of medical and emergency surgical care of animals in the shelter.  Examines animals arriving at the Care Centers, administers medications including routine vaccinations, performs basic laboratory tests, performs euthanasia on a limited basis. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter.

This position is an overnight shift based within the medical department at the Manhattan Care Center.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

• Examine all animals entering the shelter to triage cases requiring further veterinary care
• Assist the emergency veterinarian with examinations, surgery and anesthesia as needed
• Administer medications as directed by the staff veterinarians, including routine administration of vaccinations
• Prepare animals for and assist in surgery as needed
• Administer and monitor animals under general anesthesia, including recovery from anesthesia
• Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing
• Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy
• Maintain accurate and complete medical records, including computer data entry
• Assist in the documentation of cruelty cases
• Assist in performance of necropsy, as needed
• Perform euthanasia on a limited basis
• Clean medical areas, kennels and cages as needed
• Other job duties as assigned by the medical supervisor or veterinarian

QUALIFICATIONS and REQUIRED SKILLS:

• Must be 21 years of age or older
• Associates or bachelor’s degree in veterinary technology, or foreign equivalent recognized by NYS
• Licensure in NYS to practice veterinary technology
• Previous experience working in shelters preferred but not required
• Eligibility for and willingness to apply for euthanasia technician certification
• Critical thinking and problem-solving skills, able to multi-task and prioritize
• Good written and oral communication skills
• Dependable, reliable, and efficient
• Must be able to lift at least 50 pounds and stand for prolonged periods of time

WORK ENVIRONMENT: 

• The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.
• Examination, restraint, and treatment of a high number of animals is physically and
• emotionally demanding. Euthanasia is performed in the facility and on a limited basis is specific job task.

REPORTS TO: Medical supervisor

OVERTIME: This position is not exempt from overtime.

NOTE:  This job description is not intended to be all-inclusive. Employee may be required to  perform other related duties to meet the ongoing needs of the organization.

Apply for this position.

Definition: This position is responsible for the after-hours supervision and oversight of shelter operations and staff at the Manhattan Care Center. The Overnight Supervisor ensures humane treatment and handling of all animals, maintains a high standard for both animal care and customer care, while ensuring compliance of policies and procedures.

Examples of Duties and Responsibilities:

Animal Sheltering

• Ensure the cleanliness of kennels, basic animal care, and animal handling is provided for according to the highest and most humane standards of care and according to AC&C policy. Identifies any medical concerns and alerts the medical department for prompt attention.
• Conduct nightly rounds to ensure appropriate care of all animal needs are met accordingly
• Monitor, review and facilitate animal placement options and plans. Generates the at-risk list, when assigned by Care Center Manager and ensures that all animals’ placement options have been reviewed prior to being placed on the at-risk list. Work with New Hope partners as needed.
• Work closely with the Medical Department staff in regards to the identification of sick animals as well as the initiation of medical care in both emergencies and non-emergencies.

Human Resources

• Provide daily supervision of all assigned Care Center staff. Establish, monitor and measure staff performance goals and provide performance evaluations. Develop and maintain efficient and accurate Care Center Staff daily work schedules, overtime, leave requests, time and attendance reports. Review and complete Care Center payroll records. Participate in Care Center hiring, evaluations and disciplinary action in cooperation with Care Center Manager.
• Plan, conduct, document and reinforce staff training related to organizational policies and procedures and customer and animal care.

Facilities

• Ensure that Care Center has adequate supplies and inventory required to provide animal care and housing, advises the animal care supervisor of listing supply need. Ensure all inventory is used and working properly and housed safely.
• Review facility and safety needs and report challenges and repairs as needed. Ensure a safe environment for staff, volunteers and customers.

Customer Care

• Oversee nightly Customer Care Department functions and staff including, customer service and follow ups. Financial transactions including, cash handling and daily closing procedures. Ensure the highest quality of customer service both in person and via phone, addressing customer needs and emergencies in a kind, and compassionate manner. Ensure data entry accuracy and integrity in our computer database. Ensure complete and accurate memos are placed, read and followed up on.
• Work cooperatively with Shelter Management Team and Director of Operations on the effective daily operation of the Care Centers.
• In absence of Care Center Manager, assume all operational responsibilities in managing the Care Center as assigned.
• Other duties as assigned by Care Center Manager or Director of Operations.

Qualifications and Required Skills:

• High school diploma required/College degree preferred.
• Minimum of one year Customer supervisory experience and suitable related experience in the shelter animal care and housing.
• Ability to communicate both verbally and in writing, in a clear, accurate and concise manner; bilingual is a plus.
• Basic Working Knowledge of animal shelter policies and applicable laws/regulations preferred.
• Computer literacy in Office Word, Outlook and Excel.
• Animal computer software experience preferred.
• Reliability, high level of integrity, professionalism and punctuality.
• Valid and current NYS Driver’s License.
• Ability to lift 50 pounds.
• Responsible for being available on call when assigned by Animal Care Center Manager and must be willing to work rotate shifts, holidays and work at least one weekend shift.

Work Environment: While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud. Ability to work in an animal care facility where euthanasia is performed is also essential. May require local travel to other AC&C facilities throughout the five boroughs of NY. Ability to work in an animal care facility where euthanasia is performed.

Reports to: Care Center Manager.

Overtime: This position is not eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Definition:Under the general supervision of the Human Resources Associate, performs a variety of professional accounting work with emphasis in technical tasks related to payroll and preparation of reports, statements, and special financial analysis; receives and reviews payroll records ensuring compliance with New York City policies, procedures, and regulations; enters payroll into system; processes, calculates, and posts a variety of payroll actions including wage garnishments, benefits withholding, payroll liability claims, overtime hours, and worker’s compensation claims; prepares, balances and corrects payroll reports and maintains a variety of files and records.

Examples of Duties and Responsibilities:

• Compile payroll data such as garnishments, vacation time, insurance and 401(k) deductions.
• Pull electronic time clocks (E-time software) and review the downloaded information for completeness and accuracy.
• Contact various department supervisors for any missed times.
• Process weekly transfer of payroll data to ADP.
• Pull many internal management reports from Time Card and Attendance software.
• Process new hires and terminations in system 
• Process incoming invoices for payment and check requests
• Post/scan and process invoice copies to external drive for indexing in DocLink
• Process and reconcile vendor payment and statements
• Reconcile Gas Card Statement.
• Other duties as assigned

Qualifications and Required Skills:

• 2-3 years of ADP experience required.
• Solid understanding of payroll and payroll tax laws.
• Proficiency in Word and Excel.
• Clear written and verbal communications.
• Organize and write procedures in a logical/methodical manner.
• Good time management skills.
• Excellent attention to detail.
• Work well in a team environment.
• Able to maintain confidential information.
• Associate's degree (A.A) or equivalent from two-year college

Work Environment: Primary place of work will be at AC&C Headquarters.

Reports to: Human Resources Associate

Overtime: This position is eligible for overtime.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

DEFINITION
The Recruitment Assistant is responsible for assisting the HR Associate with recruiting, selecting, and developing positions based on organizational and operational needs.

DUTIES AND RESPONSIBILITIES:

• Build and develop a pool of qualified candidates by researching and contacting community services, colleges, internet recruiting sources, and computer databases.
• Attract applicants by placing advertisement of available positions on job sites—internally and externally.
• Determine applicant qualifications by reviewing resumes, interviewing applicants, analyzing responses, verifying personal references, and comparing qualifications to job requirements.
• Assist in performing background checks, drug tests, and employment verifications.
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
• Acquire a basic understanding of the Company’s organizational structure, policies and procedures.
• Other duties as assigned

SKILLS AND REQUIREMENTS:

• Minimum Bachelor’s Degree
• Must have a minimum of 1 year experience in recruitment process.
• Extensive knowledge of federal, state and local laws regarding employment practices.
• Proficient in Excel, MS Word; using Outlook and PowerPoint.
• Knowledge of a HRIS a plus.
• Must be able to meet deadlines and work independently.
• Ability to handle confidential information with sensitivity and integrity.
• Must be well organized, detailed-oriented and flexible.

REPORTS TO:   Human Resources Associate

OVERTIME:  This position is eligible for overtime.

Animal Care & Control of New York City is committed to being an equal opportunity employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Definition: The sales person would sell gourmet coffee and tea for an energetic non-profit organization in NYC. AC&C launched a cause-inspiring coffee and tea product in 2010. We are looking for a dedicated sales person to expand our sales.

Examples of Duties and Responsibilities:

• The sale of coffee and tea, including but not limited to door-to-door sales, cold-calling potential customers and retailers, sales at events, etc.
• Keep updated and accurate records of inventory and all sales.
• Cash management of sales, including cash, credit cards and checks.
• Work cooperatively with Director of Development to develop sales strategies.
• Other duties, as assigned.

Qualifications and Required Skills:

• Proven track record in door-to-door sales, direct sales and cold-calling, preferably in the retail food industry.
• Ability to work flexible hours and days, including nights and weekends, as needed.
• Energetic, reliable, trustworthy and organized.
• Ability to work independently with minimal supervision.

Reports to: Director of Development.

Compensation: Commission-based position - 10% of gross sales.

Overtime: This position is exempt from overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony. Must be willing to work with a wide variety of species, focusing on cats and dogs. Advise on placement and euthanasia decisions. Work with the medical director to ensure health of the population, oversight and training of medical staff (veterinary technicians and assistants).

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

Examples of Duties and Responsibilities:

• Diagnosis and treatment of disease
• Disease identification and surveillance, including daily rounds
• Triage and examination of a variety of species
• Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc
• Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
• Direct veterinary technicians and assistants in the daily performance of their duties
• Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
• Administration and monitoring of anesthesia
• Performance of routine surgery, focusing on high-volume high-quality spay/neuter
• Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
• Interpretation of laboratory data and radiographs
• Assist in placement and euthanasia decisions
• Properly record all drug activity, DEA logs, and statistics, as required by law and AC&C policy
• Maintain accurate and complete medical records, including computer data entry
• Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
• Necropsy examinations of deceased animals
• Work with the medical director to ensure compliance with relevant state law and city code
• Other duties as assigned by the Medical Director

Qualifications and Required Skills:

• DVM, VMD, or equivalent degree.
• Licensure in NYS to practice veterinary medicine.
• Previous clinical experience, particularly in shelters, preferred but not required.
• Strong surgical and diagnostic skills
• Interest in and understanding of shelter medicine, epidemiology, and herd health.
• Good written and oral communication skills.
• Critical thinking and problem-solving skills, able to multi-task and prioritize.
• Dependable, reliable, and efficient.
• Must have a valid NYS driver's license.
• Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis.

Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.

Medical and surgical care in a high volume setting is physically and emotionally demanding.

Euthanasia is performed in the facility and euthanasia decisions are a specific job task

Reports to: Medical Director.

Overtime: This position is exempt from overtime.

Salary Negotiable: Full-time, exempt, competitive salary, plus benefits, including medical, dental and vision insurance, sick leave, annual leave, professional association dues and 401K.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care & Control of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them.

Apply for this position.

DEFINITION: Under the direction of a veterinarian, assists in the provisions of basic care for animals in the shelter by providing support to the licensed veterinary technicians and veterinarians. Performs initial screening examinations, documents medical findings, and administer a variety of medical treatment. Facilitates accurate and timely data entry, including photographic documentation as needed. Administers topical and oral medications, bathe and groom animals, and provide direct assistance to veterinary medical staff as otherwise directed. Ensures basic maintenance tasks are performed in a timely fashion to ensure smooth functioning of the department.

This position is based within the medical department at a specific AC&C location but flexibility to work at other locations may occasionally be required.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

• Perform initial screening examinations of animals arriving at the Care Centers and identify animals requiring further veterinary attention
• Administer oral and topical medications
• Implant microchips
• Assist in feeding and other basic husbandry care of animals
• Clean medical areas, kennels and cages as needed
• Perform humane euthanasia
• Maintain handling and restraint equipment
• Accurately document medical exam findings, vaccinations, and treatment in Chameleon medical records
• Assist in stocking and maintenance of adequate inventory
• Facilitate transfer of animals from intake areas through medical and into appropriate housing
• Work cooperatively with AC&C volunteers and partners
• Other duties as assigned by the medical supervisor

QUALIFICATIONS AND REQUIREMENTS:

• Must be 21 years of age or older
• Minimum 12 months previous experience working with animals in a veterinary or shelter setting
• High school diploma or GED. Some college preferred but not required
• Eligibility for and willingness to apply for certification as a euthanasia technician
• Good written and oral communication skills and basic computer skills, including a basic understanding of medical terminology
• Dependable, reliable, and efficient
• Must be able to lift at least 50 pounds and stand for prolonged periods of time

WORK ENVIRONMENT:

• The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals.  The noise level in the environment is very loud.  Must be able to lift up to 50 pounds.
• Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and performing euthanasia is a specific job task for this position.

REPORTS TO:  Medical supervisor

OVERTIME: This position is eligible for overtime.

NOTE:  This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.

DEFINITION
Oversee the scheduling, training, placement, recognition and administration of AC&C’s volunteer program in our Brooklyn Care Center.

EXAMPLES OF DUTIES AND RESPONSIBILITIES

• Train, supervise and retain volunteers for the continuation and growth of the volunteer program
• Enforce AC&C’s volunteer policies and procedures, rules and regulations and other necessary information
• Help maintain proper volunteer files, including applications and database files on all volunteers
• Collaborate with the Volunteer Manager for planning, implementation and support, and shelter staff to optimize value of volunteers and the organization
• Help with targeting exceptional volunteers for volunteer recognition, appreciation and advancement
• Communicate ideas on relevant content for the weekly volunteer newsletters
• Provide monthly reports regarding the activities of the program
• Monitor safety issues among volunteers and take immediate action to correct hazards, including proper training of volunteers or re-classifying levels of competency to handle animals. 
• Provide guidance, direction and resolution for problems or staff issues
• Develop and foster supportive working relationship between AC&C staff and volunteers, including resolution of conflicts between the two groups
• Work cooperatively with AC&C volunteers and partners
• Other duties as assigned by supervisor

SKILLS AND REQUIREMENTS

• Bachelor’s degree preferred
• Ability to work flexible hours and days, including nights and weekends, as needed
• At least two years of supervisory-level responsibility within an active volunteer program, or related experience
• Ability to interact with animals in a calm and non-threatening manner
• Demonstrated leadership and team-building qualities
• Excellent verbal and written communication skills, interpersonal and interview skills to successfully recruit and train volunteers
• Be consistently organized, and to prioritize issues and tasks
• Have a working knowledge of Excel, PowerPoint and Microsoft applications, plus ability to learn new computer programs as needed
• Ability to plan and operate within a budget

WORK ENVIRONMENT:

• Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of AC&C at all times.
• While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 50 pounds.

REPORTS TO: Volunteer Manager

OVERTIME:  This position is not eligible for overtime.

NOTE: This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.

Apply for this position.