Surrendering Your Pet

Turning in an Owned Pet

ACC’s goal is to work with pet owners, empowering you to take an active role in determining the best outcome for your pets. We encourage all pet owners to consider other options for help or private rehoming prior to surrendering your pet to one of our centers. While we never turn away a pet in need, we are also here to help you keep your pet.

Through the ACC Admissions Department and agreements with partnering organizations, ACC is able to offer a variety of resources to assist pet owners in keeping their pets. Resources include:

    • Reduced fee routine veterinary care including spay/neuter
    • Funding for emergency veterinary care
    • Behavior advice and trainer referrals
    • Reduced fee pet boarding
    • Assistance with tenant/landlord disputes, including NYCHA issues
    • Assistance for individuals entering DHS temporary housing

For more information on surrender prevention programming, please visit  our Education & Resources page. 

If you feel you have tried the available resources and have exhausted rehoming options through your friends, family, and local community, contact our Admissions department to schedule an appointment for surrender.
Appointments are available 7 days a week from 10am-6pm. ACC encourages you to contact us early so that, together, we can set your pet up for success. If you are facing a time sensitive emergency, please contact us and an Admissions Counselor will work with you to find a solution.


In order to make an appointment for surrender, you must be the current pet owner and have ID. Once you have filled out the Owner Surrender Questionnaire, an Admissions Counselor will contact you to gather information about your pet and schedule next steps such as vaccination and spay/neuter. By providing us with all of the valuable information about your pet that only you have, and by working with us to have him or her vaccinated and altered prior to drop off, you take an active role in ensuring the ongoing health and happiness of your pet.  


Other Placement Options

ACC also has several other options for pet owners who can no longer keep their pet but are reluctant to surrender him or her to a shelter. Through our deferred intakes program, ACC is able to seek placement for your animal while he or she remains in the comfort of your home. We are also able to match certain types of pets directly with private rescue organizations that may be interested in receiving them. For more information, please contact our Admissions Department.

Military Deployment

If you’re a member of the military who is considering surrendering your pet because of an upcoming deployment, Dogs on Deployment may be able to help. Please visit their site to learn more and find potential boarders.

Turning in a Stray Animal

ACC accepts all stray animals at our full service Care Centers and Admissions Centers. If an animal comes to us as a stray, we will hold the animal for 72 hours awaiting the reunion of a pet with his or her owner(s). If no one claims him or her after the holding period, he/she will receive a Placement Evaluation.