Surrendering Your Pet

ACC’s goal is to work with pet owners, empowering you to take an active role in determining the best outcome for your pets. We encourage all pet owners to consider other options for help or private rehoming prior to surrendering your pet to one of our centers. While we never turn away a pet in need, we are also here to help you keep your pet.

Owner Support

Through the ACC Admissions Department and agreements with partnering organizations, ACC is able to offer a variety of resources to assist pet owners in keeping their pets. Resources include:

    • Reduced fee routine veterinary care including spay/neuter
    • Funding for emergency veterinary care
    • Behavior advice and trainer referrals
    • Reduced fee pet boarding
    • Assistance with tenant/landlord disputes, including NYCHA issues
    • Assistance for individuals entering DHS temporary housing
    • Assistance for military deployment

To find out if ACC can help support you in keeping your pet, please contact us and let us know about your situation.

Rehoming

No one is in a better position to find your pet a new home than you are. Before exploring ACC as a potential option for your pet, we recommend you attempt to find him or her a new home yourself. Here are some tips for ensuring your pet goes to a safe new home: Rehoming Packet (PDF) – view online, or download and print and promote your animal for adoption online here.

 

How to Bring A Pet to ACC

  1. You’ll need to schedule an appointment to bring in your animal so that ACC can provide you the best and fastest service.
  2. Wait for our call. This is important. Though we know you may feel you have to surrender your pet right away, ACC works very hard to ensure that we have the time and space for new animals before they come in. Bringing your pet in without an appointment can result in stress for your pet, a longer stay in the shelter, and may even negatively affect his or her chances of being placed.

When we call, our staff will provide you with tips and options, and if relinquishment seems the best option, schedule an admission appointment. After talking to you and assessing your pet’s health and behavior, we may be able to assist in finding him or her a new home.

Other Placement Options

ACC also has several other options for pet owners who can no longer keep their pet but are reluctant to surrender him or her to a shelter. Through our deferred intakes program, ACC is able to seek placement for your animal while he or she remains in the comfort of your home. We are also able to match certain types of pets directly with private rescue organizations that may be interested in receiving them. For more information, please contact our Admissions Department.

Turning in a Stray Animal

If an animal comes to us as a stray, we will hold the animal for 72 hours awaiting the reunion of a pet with his or her owner(s). If no one claims him or her after the holding period, he/she will receive a Placement Evaluation.

When possible, we can also make appointments for stray pets, provided you are able to hold the animal potentially for several days. This can help us better prepare for the animal and make his or her stay as ideal as possible.

Please note that ACC does NOT encourage the public to pick up apparently healthy cats in the community and bring them to us. These cats often have strong support systems in place to keep them happy and healthy despite not having a traditional home. Additionally, in the case of lost cats, owners have a much better chance of finding their cats if they are still in the neighborhood – about 30%, versus only 2% finding them at the shelter.