Surrendering Your Pet

Turning in an Owned Pet

AC&C encourages all pet owners to consider all options for help prior to surrendering your pet to one of our Care Centers. While we never turn away a pet in need, we are also here to help you keep your pet. AC&C partners with Pet Help Partners, a program that provides free and reduced cost resources to pet owners to assist them in keeping their pet. Please visit the Pet Help Partners website, or call 917.484.3169 (from 9AM - 5PM) for more information before you consider surrendering your pet.

Pet Help Partners resources include:

    • Reduced cost vet care
    • Free and reduced cost spay/neuter
    • Free and reduced cost dog training
    • Free cat behavior advice
    • Reduced cost pet boarding and other temporary placement options
    • Free assistance with landlord-tenant pet-related issues
    • Pet food and supply donations
    • Allergy solutions
    • General pet care information

You may also visit our Education & Resources page to learn about surrender prevention and for community-based programs that can help you keep your pet.

If you must turn in your pet, please bring it to one of our Care Centers Tuesday-Friday, between 11AM-2PM. You must be the current pet owner and have proper identification in order to sign him/her into our Care Center. Please bring documentation of your pet's microchip if applicable, and any medical records you may have for your pet. All pets must be properly restrained in a carrier or, for dogs, on a leash.

To minimize your pet's risk of infectious disease, we recommend you have your pet vaccinated two weeks prior surrendering your pet to our Care Center.

While we do our best to place your pet in a new home, AC&C cannot guarantee placement. There is a $35.00 fee to turn in your pet, which assists with your pet's care.

Turning in a Stray Animal

AC&C accepts all stray animals at our full service Care Centers and Receiving Centers. If an animal comes to us as a stray, we will hold the animal for 72 hours awaiting the reunion of a pet with his or her owner(s). If no one claims him or her after the holding period, he/she will receive a Placement Evaluation.

Military Deployment

If you’re a member of the military who is considering surrendering your pet because of an upcoming deployment, Dogs on Deployment may be able to help. Please visit their site to learn more and find potential boarders.

Reclaiming a Pet that You Surrendered to the Care Center

Owners who surrender their pets to AC&C relinquish ownership rights. If you signed your pet over to AC&C and wish to reclaim him/her, you must visit the Care Center where you surrendered your pet. There is no guarantee that your pet will be returned to you or will still be available. AC&C will take into consideration the reason you surrendered the pet and the pet's evaluation. If your pet is returned to you, the animal will be spayed/neutered prior to release if it is not already spayed/neutered, microchipped and, if in NYC, given a dog license. All fees will apply.