At ACC, our strength is our staff. We offer a wide variety of career opportunities, from entry to supervisory levels. We take great pride in hiring qualified applicants for the very important jobs available at ACC. Listed below are Job Opportunities currently available. Please click on the Job Title to see the Descriptions and Qualifications.

Apply for an ACC Job Posting:

To apply for any of our positions below, please print and fill-out our Job Application and mail, fax or scan and e-mail the completed application along with your resume and cover letter to:

Animal Care Centers of NYC
Attn: Human Resources
11 Park Place, Suite 805
New York, NY 10007
Fax: 212.341.3039
E-mail:
Careers@nycacc.org

Job Opportunities

Admissions Counselor (Bronx Admission Center)

Summary: The Admissions Counselor is a key member of the ACC team, ensuring that animals entering our centers are set up for the best possible outcomes from the very first interaction. By providing safe, supportive environments free of judgement, the Admissions Counselor allows owners and finders of animals to seek assistance without fear or embarrassment. The Admissions Counselor spends time with each client working to understand the true nature of the situation and provides appropriate resources ranging from surrender prevention options, alternatives to shelter relinquishment, and acceptance of the animal into our programs. ACC never turns away an animal, but we do seek to work collaboratively with each client to ensure their animal has the best opportunities provided to them.

For animals entering the centers, the Admissions Counselor helps determine placement pathways by documenting key information about the animal’s history, known behavior, and habits. They take great, flattering photos of each pet, and communicate with a variety of departments to ensure everyone has what they need to help our animals succeed.

Responsibilities:

  • Check voicemail and email accounts, promptly responding to all inquiries for relinquishment.
  • Maintain surrender appointment schedule.
  • Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork.
  • Conduct relinquishment interviews, providing appropriate counseling based on circumstances.
  • Through counseling, determine if prevention or deferment of admission is possible with additional support.
  • Manage use of ACC surrender prevention support resources at the direction of supervisor.
  • Keep supervisor informed of support resource supplies and needs.
  • Collaborate with ACC partner organizations to provide support beyond what ACC can provide.
  • Collaborate with ACC adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
  • Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
  • Accurately and completely enter admission and animal information utilizing Chameleon shelter software.
  • Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.

Qualifications:

Ability to excel in a fast-paced, often high stress environment; treats animals and people with respect, considering all individuals as potential collaborators with something to offer; is able to be discreet and confidential in a variety of situations; is an expert communicator; is a people person and a team player; available to modify schedule and work location as needed to meet the needs of the organization, including with little notice; possesses a love of animals and is able to interact with them in a calm, non-threatening manner; bilingual preferred

Education and Work Experience:

At least one of the following:

  • Minimum one year experience performing behavior assessments, animal training, or other enrichment activities.
  • Minimum one year experience in a veterinary setting, assessing health status, providing vaccinations, etc.
  • Minimum one year in a heavy counseling or customer service/social service oriented role.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals.  The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds and work standing for 8 hours or more.

Reports To: Admissions Supervisor

Overtime:This is a non-union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Adoption Counselor

DEFINITION:

Promote public adoption of animals at all ACC adoption locations or events. Provide excellent and enthusiastic customer service to potential customers through adoption counseling, answering questions, and assisting with animal interactions and paperwork. Provide with enthusiasm and based on knowledge of ACC’s policies and adoption process.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:
 

  • Actively reach out to and interact with prospective adopters to find out what they are looking for in a pet.
  • Escort clients to view animals available for adoption.
  • Physically handle and show animals available for adoption.
  • Educate prospective adopters on the responsibilities of pet ownership.
  • Interact with and get to know available animals in order to provide information and make the best possible matches.
  • Review adoption applications, interview prospective adopters, and make decisions on adoptions. Convey necessary information to ensure a successful and permanent placement.
  • Process adoption paperwork including collection of adoption fee.
  • Photograph adoptions and keep record of positive adoption stories.
  • Identify the needs of each animal and convey their care requirement to adopters; i.e., long-haired dogs require frequent grooming, etc.
  • Perform reference checks as needed.
  • Understand, adhere to and enforce ACC policies and the adoption process.
  • Provide educational information and referrals.
  • Perform pending adoption and after care follow-up calls.
  • Understand NYCHA rules, regulations, and requirements.
  • Review, understand and document all pertinent information in the Chameleon database.
  • Work with Adoption Outreach Liaison to identify appropriate animals for offsite events.
  • Attend and prepare for offsite adoption events and act as liaison for offsite locations at events as needed.
  • Work as a team player within the organization, including with fellow internal placement staff members, ACC volunteers and partners.
  • Other duties as assigned.

SKILLS AND QUALIFICATIONS:

  • Minimum one year customer service experience preferably with an animal welfare organization.
  • Minimum one year experience within an animal shelter.
  • Basic knowledge of breeds and their associations with specific behaviors.
  • Ability to remain calm and pleasant even in stressful situations.
  • Excellent verbal and written communication skills.
  • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
  • High School Diploma or GED.
  • Valid NYS Driver's License.

WORK ENVIRONMENT:


Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud. Must be able to lift up to 50 pounds.


REPORTS TO: Placement Supervisor
OVERTIME: This position is not exempt from overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Animal Care Specialist (Manhattan, Brooklyn and Staten Island Animal Care Center)

Definition: Under the direction of the Supervisors and Manager, the Animal Care Specialist provides a high standard of animal care to ensure the welfare of animals at the ACC Care Centers. Creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels, and providing exercise and socialization.

Examples of Duties and Responsibilities:

  • Maintain a  high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.
  • Properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to ACC policy and procedure. Bathe or clean animals immediately if they become soiled.
  • Exercise and socialize with animals on a regular basis while abiding to ACC’s dog walking program.
  • Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.
  • Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.
  • As directed by medical staff or supervisor, provide pre-surgery care and preparation to animals.
  • Conduct Lost and Found tours with members of the public.
  • Be knowledgeable and conversational on ACC policies and common animal welfare practices.
  • Provide excellent customer service to individuals utilizing ACC services.
  • Work cooperatively with ACC volunteers and partners.
  • Process animal intakes as needed.
  • Perform other duties as assigned.

 

Qualifications and Required Skills:

  • High School Diploma or GED.
  • Minimum one year of animal care experience.
  • Minimum of 18 years of age.
  • Must be able to lift up to 50 pounds.
  • Love of animals and ability to interact with them in a calm, non-threatening manner.
  • Reliability, high level of integrity and punctuality are essential.
  • Good communication skills and ability to work in a team environment and follow directions.

Work Environment: Ability to work in an animal care facility where euthanasia is performed. Ability to remain calm and assertive in stressful situations. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.  Must be able to lift up to 50 pounds.

Reports to: Supervisors and Manager.

Overtime: This is a union position and is eligible for overtime.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the on-going needs of the organization.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Animal Rescue Specialist

Summary:

Keeping animals and people safe throughout the five boroughs is an essential function of ACC’s operations. The Animal Rescue Specialist is a community focused position responsible for helping promote a safe community for pets and wildlife, as well as citizens, by providing emergency animal rescue and response in all five boroughs. Under the direction of the field supervisor, they serve as the front line liaison between ACC and the community, delivering excellent customer service, compassionate animal care, and a top notch representation of who ACC is as an organization.

Responsibilities
 

  • Using excellent time-management, prioritize and respond to assignments for animal rescues within the 5 boroughs of New York City
  • Handle various species of animals using low stress handling techniques, including; companion animals, native wildlife, exotic pets, and occasional farm animals.
  • Ensure that animals are provided with a comfortable, safe transport from the field back to the shelter; or to the field, for release
  • Gather extensive detail from various point people involved in any response; may include members of the public, partnering organizations, and internal stakeholders
  • Conduct data entry for animal intakes including creating comprehensive animal profiles and detailed reports, providing as much information as possible for pathway planning and delivery of services
  • Deliver compassionate and professional client service in emotional and stressful situations; provide appropriate onsite counseling, advice and direction for further follow up, and accurate information and representation of ACC as an organization
  • Maintain a clean vehicle; disinfect cages and equipment according to ACC policy and procedures
  • Maintain a clean driving record and practice safe driving habits.
  • Work cooperatively with various ACC departments, programs, volunteers and external partners
  • Be a proactive resource to the community, promoting ACC services and information aimed at adoption, surrender prevention, free vaccine clinics, food bank, low cost and free spay/neuter, and TNR (Trap, Neuter, Return)
  • Perform other duties as assigned

Qualifications:

Must have a high school diploma or GED; possess one year of work experience caring for animals or two years of client service experience; has a valid driver’s license in good standing for at least one year; ability to excel in a fast-paced, often high stress environment; must be forward thinking and anticipate challenges, responding to them quickly and completely; is an expert communicator; is a people person and a team player; is organized, detail oriented; able to maintain composure when faced with emotional situations including medically and behaviorally compromised animals; available to modify schedule as needed to meet the needs of the organization including on call responsibilities; ability to travel throughout the five boroughs daily; must be comfortable handling a variety of species and animal temperaments; must have basic computer skills; must be able to lift a minimum of 50lbs. Work Environment: While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. Frequent driving between facilities and headquarters is required. The noise level in the environment can be very loud.

Reports to: Field Supervisor

Overtime: This position is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Animal Transporter

Summary:

Getting animals to and from various locations, whether between ACC sites, hospitals, spay/neuter clinics, and even homes, is an important part of ACC’s functions. Animals need to receive their services expediently and with careful handling and consideration. The Animal Transporter is responsible for driving those animals to where they need to be, ensuring their safety and comfort along the way. The Animal Transporter must use great critical thinking skills to ensure their trips are on time and be expert communicators to keep various point people apprised of their status. Above all, the Animal Transporter must be gentle and patient, understanding that transport can be a stressful situation for any animal, and doing whatever necessary to keep the animals in their care as comfortable as possible.


Responsibilities
 

  • Work cooperatively with various ACC departments, programs, volunteers and external partners including ASPCA, spay/neuter facilities, hospital partners, and the Department of Health
  • Be exceptionally punctual and detail oriented to ensure animals arrive at their intended destination on time
  • Review all animal documentation prior to transport and upon arrival, liaising with point people on either end; addressing any issues that may arise
  • Carry out tasks expediently, but safely, to ensure that as many animals as possible can be transported each shift
  • Handle various species of animals using low stress handling techniques, including; companion animals, native wildlife, exotic pets, and occasional farm animals.
  • Ensure that animals are provided with a comfortable, safe transport between locations
  • Maintain a clean vehicle; disinfect cages and equipment according to ACC policy and procedures
  • Maintain a clean driving record and practice safe driving habits.
  • Be a proactive resource to the community, promoting ACC services and information aimed at adoption, surrender prevention, free vaccine clinics, food bank, low cost and free spay/neuter, and TNR (Trap, Neuter, Return)
  • Complete necessary written reports concisely and in a timely manner
  • Perform other duties as assigned.

Qualifications:

Must have a high school diploma or GED; has a valid driver’s license in good standing for at least one year; ability to excel in a fast-paced, often high stress environment; previous animal handling or customer service experience, a plus; is an expert communicator; is a people person and a team player; is organized, detail oriented; able to maintain composure when faced with emotional situations including medically and behaviorally compromised animals; available to modify schedule as needed to meet the needs of the organization including on call responsibilities; ability to travel throughout the five boroughs daily; must be comfortable handling a variety of species and animal temperaments; must have basic computer skills; must be able to lift a minimum of 50lbs.
Work Environment:
While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. Frequent driving between facilities and headquarters is required. The noise level in the environment can be very loud.

Reports to: Field Supervisor Overtime:
This position is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

Client Care Representative (Brooklyn and Staten Island Animal Care Center)

Definition: The Client Care Representative is the face of Animal Care Centers of NYC and is responsible for providing professional, world-class service to all internal and external clients in a way that reflects the values and mission of ACC. The Client Care Representative will be responsible for greeting clients, directing clients to other departments when necessary, and providing information about all ACC services including animal admission, adoption, health and behavior. The Client Care Representative will also be expected to answer questions about fees, legal requirements, TNR, external resources, and other topics. The Client Care Representative is required to treat all clients with respect and professionalism.

Examples of Duties and Responsibilities:

  • Present professional and friendly demeanor to clients at all times;
  • Provide prompt, well-informed and enthusiastic greeting for all clients entering ACC and determine the nature of each client’s visit
  • Interact with the public via phone, email and in person to answer questions about services provided by ACC
  • Provide thorough, professional, personalized and sincere communications regardless of method of communication
  • Act as an ambassador of spay/neuter in a positive and open manner
  • Graciously accept monetary and in-kind donations
  • Perform extensive data entry work in Chameleon or other animal sheltering software; including creating people and animal profiles, documenting communications via thorough memos, and being able to find required information in Chameleon or other similar software
  • Perform additional clerical duties such as answering multi-line phones, filing, and record maintenance, and other duties as assigned
  • Register pets for NYC licenses online and collect appropriate fees
  • Complete all tasks per ACC policies and procedures provided by the department Supervisor or Manager
  • Adhere to changes in policy or procedure as directed by Supervisor and/or Manager
  • Effectively and professionally communicate policies concerning intakes, adoptions, euthanasia and relinquishments to ACC Clients, members of the public, and other organizations
  • Accurately perform Lost/Found checks using all available methods of contact (phone, email, letter) to locate possible owners
  • Be knowledgeable of multiple processes, including animal admission (owner surrender, deceased, stray, police – criminal and non-criminal); returning an animal to an owner; Department of Health policies for bite cases;
  • Maintain accurate cash drawers (money and receipts); perform end of day reconciliations
  • Properly scan animals for microchips when necessary
  • Complete surgical discharges with owners per detailed instruction check-list
  • Complete daily reports and duties as instructed by the Supervisor
  • Maintain professional personal appearance and work area at all times
  • Work cooperatively with ACC volunteers, partners and ACC staff
  • Assist various other departments with additional tasks as directed

 

Skills and Requirements:

  • High school diploma or its educational equivalent
  • Excellent written and verbal communication skills; bilingual a plus
  • Strong attention to detail
  • Ability to work in a fast-paced environment – multi-tasking is a must
  • Strong computer skills including typing, email etiquette and use of internet search tools
  • Familiarity with dog and cat breeds, animal descriptions, and animal sheltering community is a plus
  • Strong preference for applicants with prior work experience with customer service, data entry, and multi-line phone systems

 

Work Environment: 

  • Exposure to odors and airborne particles including animal fur and toxic chemicals
  • High levels of noise
  • Can be fast-paced and stressful, working with emotional clients
  • Department Hours of operation between 8am and 8pm seven days a week, flexible work hours may be required (including holidays, weekends, and overtime)
  • Physical requirements include being able to withstand prolonged periods of sitting or standing; lifting or moving up to 35 pounds.

Reports to: Supervisor and Manager.

Overtime: This is a union position and is eligible for overtime.

Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

Apply for this position.

    Compensation and Benefits Coordinator

    Summary:

    Central to the success of ACC’s mission is the support provided to our staff by ensuring fair and timely wages and access to resources such as benefits packages, paid leave, etc. The Compensation and Benefits Coordinator is responsible for administering all aspects of the compensation and benefits program for ACC staff such as processing, maintenance of leave accruals and balances, and monitoring and adherence to legal mandates and deadlines. Through analysis of trends, creation of reports and statistics, and maintaining awareness of changing industry and mandated practices, they will help craft recruitment and hiring strategies in the future and help control ACC’s finances. The Compensation and Benefits Coordinator is motivated by perfection in the details and is a self-starter.

    Responsibilities:

    • Review timekeeping in timeclock software and schedules for completeness and accuracy
    • Liaise with various department supervisors for missed punches, errors, and incorrect data input
    • Process weekly transfer of payroll data to payroll processing system
    • Advise supervisors, managers, or directors of any attendance or tardiness trends they should be aware of relevant to their employees
    • Pull internal management reports from timecard and attendance software
    • Compile payroll data such as garnishments, paid time off, insurance, union fees/dues, reimbursements, benefits withholding, on call, and 401-k deductions
    • Complete all documents relating to payroll, workers’ compensation, and HR related items
    • Carry out government filings and plan audits, including but not limited to health and pension
    • Monitor, analyze, and recommend ongoing changes to compensation and benefits structures and practices
    • Monitor federal, state, and local, compensation and benefits laws and regulations to ensure organizational compliance
    • Manage all leave of absence tracking and administration (e.g. FMLA, Workers Compensation, Disability)
    • Assist in annual benefits package analysis review and recommendation with a focus on providing highest levels of service as lowest cost to ACC’s employees
    • Communicate proactively as well as respond to staff regarding all aspects of compensation and benefits
    • Process new hires and terminations in all payroll and benefits system, ensuring accuracy for enrollment of all staff
    • Process invoices for payment and check requests as needed
    • Generate a variety of statistical reports as needed and for executive management and leadership team as requested
    • Support during collective bargaining agreement negotiations

    Qualifications:

    Ability to work independently with a high amount of personal accountability; great time management and attention to detail; is able to be discreet and confidential; is an expert communicator; is a people person; is flexible and adaptable; excellent quantitative and analytical skills; advanced Excel/Google sheets skills; strong knowledge of labor laws Education and Work Experience: Associates degree required, Bachelors preferred, in Mathematics, Economics, or Statistics High level of proficiency in ADP, Paychex, or other similar payroll processing system required CEBS and/or CCP certifications preferred Minimum 2 years experience related to compensation and/or benefits programs Work Environment: ACC has five locations across the 5 boroughs and a corporate headquarters in downtown Manhattan. This position is located in our headquarters and includes occasional visits to the other animal sheltering locations. The headquarters has an office cat and on occasion other animals. When visiting shelter locations, employee may be exposed to odors or airborne particles including animal fur and toxic chemicals, and high levels of noise.

    Reports to: Human Resources Associate

    OVERTIME: This is a salaried position that is also eligible for overtime.

    Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

    Apply for this position.

    Licensed Veterinary Technician (All Locations)

    Definition: Under the direction of a veterinarian, assist in the provision of medical and surgical care of animals in the shelter. Administers medications, assists with surgery, performs basic laboratory tests, performs euthanasia. Works well independently but as part of a team to ensure timely, quality medical care for all animals in the shelter. This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

    Examples of Duties and Responsibilities:

    • Handle, restrain and triage all animals entering shelter
    • Medicate orally, SQ and IM as directed by the staff Veterinarian
    • Prepare animals for and assist in surgery
    • Administration and monitoring of anesthesia
    • Collect appropriate samples and perform basic laboratory tests, including decapitation for rabies testing
    • Implantation of microchips
    • Take and develop radiographs
    • Perform Euthanasia
    • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy
    • Maintain accurate and complete medical records, including computer data entry
    • Assist in the documentation of cruelty cases
    • Assist in performance of necropsy, as needed
    • Cleaning of medical areas, kennels and cages as needed
    • Maintain medical equipment
    • Aging, sexing, and accurate breed identification
    • Other job duties as assigned by the lead veterinary technician or veterinarian

     

    Qualifications and Required Skills:

    • Must be 21 years of age or older
    • Associates or bachelor’s degree in veterinary technology, or foreign equivalent recognized by NYS
    • Licensure in NYS to practice veterinary technology
    • Previous experience working in shelters preferred but not required
    • Eligibility for and willingness to apply for euthanasia technician certification
    • Good written and oral communication skills
    • Critical thinking and problem-solving skills, able to multi-task and prioritize
    • Dependable, reliable, and efficient
    • Must have NYS driver’s license
    • Must be able to lift at least 50 pounds and stand for prolonged periods of time

     

    Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), and odors.
    Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and is a specific job task.

    Reports To: Veterinary Team Manager

    Overtime: This position is not exempt from overtime.

    Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

    Apply for this position.

    New Hope Liaison (Brooklyn Animal Care Center)

    DEFINITION
    Review, select and place companion animals as well as exotic animals that are surrendered to the ACC. Build and maintain relationships with animal welfare adoption partners.

    EXAMPLES OF DUTIES AND RESPONSIBILITIES:

    • Cultivate relationships with New Hope Partners and ensure compliance with New Hope protocols.  Communication via phone, e-mail, and in-person visits to shelter.
    • Prioritize animals for placement.  Coordinate with other departments to identify priorities.
    • Document, review and relay information to New Hope Partners as deemed necessary and appropriate.
    • Ensure the integrity of all documents, including but not limited to New Hope contracts, medical/behavioral records, etc.
    • Place phone calls to appropriate New Hope Partners for potential placements.
    • Consistent and timely follow-up on all potential placements.
    • Request and coordinate transports.
    • Act as a liaison for animals in the shelter’s care, with other departments,  New Hope partners, and external partners (transport, vet hospitals, etc.).
    • Review and update New Hope Partner placements daily and ensure timely follow up.
    • Identify and mark animals that have been placed with New Hope Partners.
    • Set-up animals internally and externally for spay/neuter appointments.
    • Attend offsite, after-hour New Hope functions, as needed.
    • Work cooperatively with ACC volunteers and partners.
    • Other duties, as assigned by supervisor.

    SKILLS AND REQUIREMENTS:

    • Minimum 2 years placement experience working with animals.
    • Minimum 2 years of Customer Service experience preferred.
    • Ability to communicate information clearly and thoroughly.
    • Ability to remain calm and pleasant even in stressful situations.
    • Computer competency, including Microsoft Outlook, Word, and Excel; capable of learning shelter system database.
    • Ability to work at other care centers if needed.
    • High School Diploma or GED.

    WORK ENVIRONMENT:

    • Must be able to work in an animal sheltering environment, with a positive and motivational attitude. Ensure the confidentiality of ACC Partners at all times.
    • While performing the duties of the job, the employee is frequently exposed to odors or airborne particles, including animal fur and toxic chemicals. The noise level in the work environment is very loud. Must be able to lift and move up to 25 pounds.

    REPORTS TO: New Hope Supervisor
     
    OVERTIME: This position is not exempt from overtime.

    Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

    Apply for this position.

    Senior Manager, Shelter Operations

    Summary: As a primary goal, ACC strives to position ourselves as a strong partner within the community; working with New Yorkers to create and collaborate, promoting animal welfare and the human animal bond. As the driving force behind several key departments and the leader responsible for setting and maintaining the standards for the care of ACC’s animals and the people connected to them, the Senior Manager, Shelter Operations is a key player in keeping our organization focused on these values. With direct oversight of the animal care and client care departments, among others dependent on organizational need and program development, the senior manager coaches the relevant departmental leaders in collaborative management of all personnel operating within the care centers. Through progressive leadership and a client focused approach, the senior manager sets the tone for a professional but approachable staff where best practices in husbandry and handling, creative approaches to population management, and cooperative relationships are considered non-negotiables.  With up to three direct reports and a leadership team of approximately half a dozen, the senior manager has reach of upwards of 50 employees at any given time. He or she must be equal parts multi-tasking and time management pro, mediator, and negotiator, always working to achieve strategic goals as outlined by the organization.

    Shelter Operations

    • Coach and oversee operations leadership team in daily management of all onsite staff and volunteers, collaborating with other departments and programs to provide consistent direction where there is overlap.
    • Identify areas of weakness in current programming and develop methods to address, including creating and directly managing pilot projects with potential to become self-sustaining departments, expanding resources and efficacy as part of the development process.
    • Implement and monitor care center programs to meet and exceed the standards of humane animal care and customer service to the animals and the community
    • Effectively direct a variety of departments ensuring the policies, procedures, and daily practice are complementary in ensuring animal inflow, outflow, and daily census are balanced and maintain a system that does not exceed our capacity for care.
    • Work with the medical  and behavior teams to ensure that medical and behavioral needs are identified, animals receive appropriate, timely medical care, treatments, and behavior enrichment and intervention; strategizing to create processes that enhance efficiency and maximize the quality of care.
    • Collaborate with the placement department to establish pathway plans and make decisions about animal outcomes on a daily basis including participation in daily rounds, creation of the at risk list, and driving conversations and decisions relevant to euthanasia.
    • Ensure that safety procedures are followed and OSHA standards met at all times. Take immediate action to correct hazards as needed.
    • Establish annual goals for performance and methods by which to measure progress.
    • Collaborate with partnering organizations to ensure policies and public messaging that effect the animal welfare ecosystem of NYC are beneficial and well understood by all.
    • Help coordinate cross training opportunities between departments as well as shelter wide trainings to encourage staff engagement and learning across all levels and departments.

    Strategic Development

    • Model and promote a staff culture that is friendly and outgoing, collaborative, and free of judgement.
    • Facilitate training to promote staff growth and development, and implementation and adherence to best practices and organizational policy.
    • Assist in training and mentoring management team members across locations to promote consistency between locations and ensure operational expectations and standards are in place.
    • Identify areas of opportunity and growth within the care centers and assist in finding new financial opportunities for implementing new progressive program that keeps ACC as a leader within the animal welfare community.
    • Host meetings and workshops to help creative a collaborative approach across departments to find solutions and program decision making when needed.
    • Identify community engagement opportunities to help establish ACC within the NYC community and build strong relationships within the neighborhoods of the ACC facilities including hosting and/or conducting onsite events such as dog training classes, TNR certification, spay/neuter days, and professional development opportunities.
    • Partner with ACC community outreach staff and volunteers to identify, staff, and represent ACC at community events throughout the borough, promoting ACC’s mission and recruiting volunteers and donors
    • Host tours for guests including elected officials, representatives from foundations or potential grantors, board members, and other VIPs
    • Actively participate in and act as a stellar representative of ACC at a variety of events
    • Manage and adhere to operational budgets. Maintain inventory and direct ordering and monitoring of supplies
    • Plan and schedule maintenance and repair of care center. Act as organizational point person for new construction, renovation, or repair.
    • Actively participate in development of organizational policies, facilitate trainings, and collaborate in other departmental programs and projects including marketing, fundraising, outreach, and volunteer programs.
    • Responsible for emergency on call availability

    Qualifications:

    Ability to excel in a fast-paced, often high stress environment; must be forward thinking and anticipate challenges, responding to them quickly and completely; must be adaptable and receptive to rapidly evolving protocols and able to rally others with an air of excitement and opportunity; treats animals and people with respect, considering all individuals as potential collaborators with something to offer; is an expert communicator; is a people person and a team player; has a passion for learning and is knowledgeable in current animal welfare trends; is organized, detail oriented; able to maintain composure when faced with emotional situations including medically and behaviorally compromised animals; is vocal and enjoys sharing ideas, willing to engage in friendly, professional debate and idea sharing; available to modify schedule as needed to meet the needs of the organization; ability to travel throughout the five boroughs regularly and nationally for training opportunities

    Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

     

     

    Apply for this position.

    Staten Island Care Center Supervisor

    Summary: As a primary goal, ACC strives to position ourselves as a strong partner within the community; working with New Yorkers to create and collaborate, promoting animal welfare and the human animal bond. With the unveiling of ACC’s first brand new facility, the Staten Island Care Center will be a hub for animal activity on Staten Island. As Staten Island’s only animal shelter, the care center provides a variety of essential functions ensuring the health and wellbeing of the community, for both animals and people alike. The Care Center Supervisor is responsible for overseeing the daily activities of all shelter staff with specific oversight and direction of the Animal Care and Client Care departments. With a focus on efficient operations and high level of service, the supervisor ensures that each and every animal that stays at the care center is cared for at the highest standards and that clients have a positive, welcoming experience. The supervisor is directly responsible for all staff training, scheduling, and coaching, as well as facility maintenance and presentation.


    Responsibilities

    • Oversee daily shelter functions including intake, animal care, customer service, cleanliness, and animal handling; responsible for communicating with staff and departmental leads to ensure teamwork and cooperation
    • Provide daily supervision of all personnel including scheduling, task assignments, performance evaluation, and necessary follow up
    • Review employee leave requests and ensure proper coverage for the care center; ensure all time is accurately reflect in payroll systems
    • Responsible for hands on training of staff for both new initiatives and concepts as well as ongoing training and retraining
    • Work to ensure that staff opportunities for training, participation, supplemental earnings, etc. are offered fairly and equitably, ensuring that staff have the necessary skills and awareness to take advantage of such opportunities
    • Provide cash flow management related to shelter operations such as purchasing, petty cash, and subsidy approval
    • Ensure financial integrity and accuracy by conducting regular audits and analysis of staff cash handling activities
    • Manages and adheres to operational budgets; maintains inventory and is responsible for ordering and monitoring supplies
    • Coordinating with the care center manager and facilities department, plans and schedules maintenance and repair of care center, ensuring staff and animal safety and being mindful of general appearance and professionalism  
    • Interview and select professionally capable staff that embody the ACC culture
    • Provides conflict/problem resolutions for both staff and customers through direct and transparent communication
    • Responsible for customer care staff delivery of superb customer service and modeling the desired interactions
    • Handle additional duties as assigned by manager and leadership staff
    • Fulfill the duties of any care center staff position as needed
    • Responsible for on call availability


    Qualifications:
    Ability to excel in a fast-paced, often high stress environment; must be forward thinking and anticipate challenges, responding to them quickly and completely; must be adaptable and receptive to rapidly evolving protocols and able to rally others with an air of excitement and opportunity; treats animals and people with respect, considering all individuals as potential collaborators with something to offer; is an expert communicator; is a people person and a team player; has a passion for learning and is knowledgeable in current animal welfare trends; is organized, detail oriented; able to maintain composure when faced with emotional situations including medically and behaviorally compromised animals; is vocal and enjoys sharing ideas, willing to engage in friendly, professional debate and idea sharing; available to modify schedule as needed to meet the needs of the organization; ability to travel throughout the five boroughs regularly and nationally for training opportunities; Must possess a high school diploma and two years supervisory experience or equivalent, relevant experience.

    Work Environment:
    While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. Frequent driving between facilities and headquarters is required.  The noise level in the environment can be very loud.

    Reports to:
    Care Center Manager

    Overtime:
    This position is exempt from overtime.

    Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

     

    Apply for this position.

    Veterinary Team Supervisor

    DEFINITION
    The Veterinary Supervisor needs to have strong interpersonal relationship skills to supervise the medical team in the absence of the Veterinary Team Manager.  These  teams  include the Licensed Veterinary Technicians, Veterinary Assistants, Medical Clerk, Medical Administrative Assistant  and Animal Care Technicians.  He/She  ensures operational  flow of the day, ensuring that all tasks are completed by all parties and requests from other departments are received and delegated to the medical teams.   In addition, specific responsibilities  will be assigned including the oversight of inventory, weekly cleaning check lists, equipment maintenance and weekly and monthly biosecurity protocols.  The ability to supervise the team under stressful circumstances is paramount.  The Veterinary Team Supervisor, in the absence of the Veterinary Team manager will act liaison between other departments in the shelter to ensure standards of care are met and all daily tasks assigned are completed.  This position reports to the Sr. Manager – Veterinary Operations and requires regular travel between the Brooklyn and Manhattan Shelter and occasional travel to the Staten Island Shelter. 
     

    EXAMPLES OF DUTIES AND RESPONSIBILITIES:

    • Supervision of the Medical Team in the absence of the Veterinary Team Manager.  Ensures completion of all tasks assigned to the team, including cleaning, record keeping and patient care. 
    • Acts as a point of contact for other departments to ensure the medical team upholds their responsibilities to other departments.
    • Maintains weekly inventory counts and has general oversight of inventory for both shelters
    • Maintains weekly cleaning protocols and biosecurity measures
    • Facilitates interdepartmental communication and represents the medical team at meetings
    • Ensures the smooth operation of the Medical Department, but serves – in this instance - to set the standard for team work.   Collaborates with all other departments to ensure all needs are met.  
    • Maintain accurate drug logs and medical records, as required by law; Medical Clerk may provide assistance with these activities.
    • Delegation of daily tasks and duties and is accountable for their completion. 
    • Supervises with integrity, authority, fairness and open-mindedness
    • Maybe expected to perform the humane euthanasia of animals at ACC.
    • Oversee the maintenance, servicing, and repair of Medical equipment and is ultimately responsible for the completion of those activities.
    • Anticipates need for -/ facilitate transfer to other ACC care centers/outside agencies for medical and surgical care.
    • Ensures compliance with relevant regulatory laws (e.g. medical waste) and interact in a professional manner with the NYC Department of Health in all relevant issues (e.g. preparation of rabies specimens, observance of DOH-holds).
    • Will work cooperatively with ACC volunteers and partners.
    • Other duties as assigned by Sr. Manager – Veterinary Operations.

     
    SKILLS AND REQUIREMENTS

    • College Degree in Business Administration or other relevant management field
    • Licensed Veterinary Technician preferred
    • Minimum 3 years of relevant experience – Practice Management or Head Technician
    • Demonstrated leadership ability
    • Excellent organizational skills
    • Proficient at conflict resolution
    • Basic familiarity with computers, MS Office and database experience
    • Strong verbal communication skills
    • Set the tone for professionalism and performance expectations within Medical department.
    • Convey ideas, concepts, policies, and procedures to staff, as well as ensuring their understanding and compliance.
    • Communicate efficiently, effectively and appropriately and ensure that the Medical department is performing at a high level.
    • Ability to effectively problem solve and integrity will be unquestionable.

     
    WORK ENVIRONMENT
    While performing the duties of the job, the employee must have the ability to work in an animal care facility where euthanasia is performed.  Also, the employee must have the ability to remain calm and assertive in stressful situations. The noise level in the environment can be very loud.
     
    This position will require a flexible schedule including weekends
    This position will require travel between sites
     
    REPORTS TO:  Sr. Manager – Veterinary Operations
     
    OVERTIME: This position is exempt from overtime.

    Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

    Apply for this position.

    Veterinarian

    Definition: Provide leadership and direction for the medical and surgical care of animals in the shelter. Responsible for the day to day health of animals in the shelter. Triage and stabilize ill and injured animals (including on-call as needed), diagnose and treat a wide variety of medical conditions, anesthetize animals as needed, and perform surgery. Recognition and documentation of animal cruelty, including expert witness testimony.

    Examples of Duties and Responsibilities:

    • Diagnosis and treatment of disease
    • Disease identification and surveillance, including daily rounds
    • Triage and examination of a variety of species
    • Efficiently stabilize and manage a variety of trauma cases, including vehicular traumas, high-rise traumas, etc.
    • Recognize, manage and treat a wide variety of medical conditions, with a particular focus on infectious diseases
    • Direct veterinary technicians and assistants in the daily performance of their duties
    • Oversee controlled substances use and logging with the assistance of the medical clerk (where applicable)
    • Administration and monitoring of anesthesia
    • Performance of routine surgery, focusing on high-volume high-quality spay/neuter
    • Collect appropriate samples and perform and/or request appropriate laboratory tests, including decapitation for rabies testing
    • Interpretation of laboratory data and radiographs
    • Assist in placement and euthanasia decisions
    • Properly record all drug activity, DEA logs, and statistics, as required by law and ACC policy
    • Maintain accurate and complete medical records, including computer data entry
    • Recognition and documentation of cruelty cases, including preparation of veterinary statements and expert witness testimony
    • Necropsy examinations of deceased animals
    • Work with the medical director to ensure compliance with relevant state law and city code
    • Other duties as assigned by the Medical Director

     

    Skills and Requirements:

    • DVM, VMD, or equivalent degree
    • Licensure in NYS to practice veterinary medicine
    • Previous clinical experience, particularly in shelters, preferred but not required
    • Strong surgical and diagnostic skills
    • Interest in and understanding of shelter medicine, epidemiology, and herd health
    • Good written and oral communication skills
    • Critical thinking and problem-solving skills, able to multi-task and prioritize
    • Dependable, reliable, and efficient
    • Must have a valid NYS driver’s license
    • Must be able to lift at least 50 pounds, stand for prolonged periods of time, and perform multiple surgeries on a daily basis

     

    Overtime: This position is exempt from overtime.

    Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

    Apply for this position.

    Veterinary Assistant (Brooklyn Animal Care Center)

    Definition: Under the direction of a veterinarian, assists in the provisions of basic care for animals in the shelter by providing support to the licensed veterinary technicians and veterinarians. Performs initial screening examinations, documents medical findings, and administer a variety of medical treatment. Facilitates accurate and timely data entry, including photographic documentation as needed. Administers topical and oral medications, bathe and groom animals, and provide direct assistance to veterinary medical staff as otherwise directed. Ensures basic maintenance tasks are performed in a timely fashion to ensure smooth functioning of the department.

    This position is based within the medical department at a specific ACC location but flexibility to work at other locations may occasionally be required.

    Examples of Duties and Responsibilities:

    • Handle and restrain animals
    • Assist in feeding and other basic husbandry care of animals
    • Clean medical areas, kennels and cages as needed
    • Maintain handling and restraint equipment
    • Under the direction of a veterinarian, accurately document medical exam findings, vaccinations, and treatments in Chameleon medical records
    • Medicate animals orally and/or topically
    • Assist in stocking and maintenance of adequate inventory
    • Assist with humane euthanasia
    • Facilitate transfer of animals from intake areas through medical and into appropriate housing
    • Work cooperatively with ACC volunteers and partners and all departments.
    • Implant microchips
    • Other duties as assigned by the medical supervisor

     

    Qualifications and Requirements:

    • Must be 21 years of age or older
    • Minimum 12 months previous experience working with animals in a veterinary or shelter setting
    • High school diploma or GED. Some college preferred.
    • Eligibility for and willingness to apply for certification as a euthanasia technician
    • Good written and oral communication skills and basic computer skills, including a basic understanding of medical terminology
    • Dependable, reliable, and efficient
    • Must be able to lift at least 50 pounds and stand for prolonged periods of time

     

    Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.
    Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and performing euthanasia is a specific job task for this position.

    Reports To: Veterinary Team Manager

    OVERTIME: This position is eligible for overtime.

    Animal Care Centers of New York City is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status,  or sexual orientation. Accommodations will be provided to qualified individuals requiring them. EOE/M/F/D/V/SO.

    Apply for this position.